1. Evaluation of Library Procedures and ServicesBy
Bhupendra Ratha, Lecturer
S. L. I. Sc.,
D.A.V.V., Indore
Id:

2. Library Procedures Acquisition procedure Technical procedure
Circulation procedure
Serial control procedure
Stock verification

3. Library Services OPAC Collection Circulation services
Reference service
DDS
Abstracting and Indexing Services
Other Services

4. Criteria of Evaluation
What is your library’s mission?
What services do you provide?
What do you want to serve for your users?
What important resources do you have?
What are the changing needs of users?
Organizational culture impacts
Better understanding to users

5. Evaluation Process Outcomes Output Measures Input Measures Process
Money
Staff
Materials
Space
Staff activity
Machine activity
Resource activity
Building activity
Services
Products
Beneficial affects or outcomes:
Individual
Time
Better decisions
Satisfaction
Organization
Reduce costs
Increase revenues
Introduce new products
Improve quality
Outcomes