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Jeff Gibson The Table Group, Inc. January 22, 2008
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The 3 Signs of a Miserable Job
MISERY Anonymity
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Why don’t we do this? • Fear of being disingenuous
• Political correctness • Forget what it was like JOB MISERY Anonymity
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The 3 Signs of a Miserable Job
Irrelevance JOB MISERY Anonymity
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Why don’t we do this? • Assume it’s obvious • Too busy • Embarrassed
JOB MISERY Irrelevance
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The 3 Signs of a Miserable Job
Irrelevance Immeasurement JOB MISERY Anonymity
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Why don’t we do this? • We default to metrics
• Requires a level of creativity • We fear losing control JOB MISERY Immeasurement
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Assessment & Discussion
• What component of The Three Signs model are you best at with your employees? Why? • Which ones are your weakest? Why? • What tips can you share with others at the table that might help them with their weaker areas? • What can you do differently? JOB MISERY • Are there any cultural obstacles that hurt our ability to manage this way? Irrelevance Immeasurement Anonymity
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Anti-Misery Worksheet
• Choose one employee for whom to complete the Anti-Misery worksheet. JOB MISERY Irrelevance Immeasurement Anonymity
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Anti-Misery Brainstorm
• Service Leader • Service Technician JOB MISERY Irrelevance Immeasurement Anonymity
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Thank You
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