1. Unleashing the potential of airports: Turning the Intelligent Airport vision into reality1

2. WHAT IS AN INTELLIGENT AIRPORT?
Common situational awareness
Stakeholders sharing real-time data
Business intelligence for better forecasting
Personalized passenger journey 2

3. WHAT THE INTELLIGENT AIPORT MEANS FOR:
AIRPORT OPERATORS
AIRLINES
CONCESSIONS
PASSENGERS 3

4. THE INTELLIGENT AIRPORT MEANS FULL INTEGRATION OF ALL AIRPORT PROCESSES
“CONNECTING THE DOTS” BETWEEN LANDSIDE AND AIRSIDE 4

5. INFORMED DECISION-MAKING FOR A MORE AGILE AIRPORT
Real-time information & predictive analysis
Color-coded alerts and resolution options
‘Action Boards’ and results of alternative decisions 5

6. Passenger geo-tracking Advance notification Reduced taxi times
FOR AIRLINES, THE INTELLIGENT AIRPORT MEANS IMPROVING CUSTOMER SATISFACTION
Passenger geo-tracking
Advance notification
Reduced taxi times
Real-time flight & gates updates 6

7. Tracking most common routes Dwell time analysis Opportunity gaps
UNDERSTANDING
CUSTOMERS‘ BEHAVIOR
Tracking most common routes
Dwell time analysis
Opportunity gaps 7

8. All the necessary information at their fingertips:
PASSENGERS ARE ALWAYS IN CONTROL OF THEIR TRIP
All the necessary information at their fingertips:
Flight status
Traffic & nearest parking
Security wait times
Time to gate
Retail coupons
Bag status
Weather & transport at arrival
Way finding

9. A traveler experience 9

10. From his home, the Passenger: Checks in online
Downloads airport app to Smartphone
Prints boarding card
Portal pushes flight status
Mr Barkley
Flight United UA 582 to Chicago Leaving at 09:38PM
Status: ON TIME
Gate: T15

11. The Passenger drives to airport (directions on mobile phone GPS system):
asks where to park and books/prepays his parking space
once parked, tags parking location to easily find his car upon his return

12. Proceed to Security Lane #3
The passenger drops off his bag (and will know at all times where it is, thanks to end-to-end bag tracking)
The portal directs him to shortest security queue via augmented reality interface
Proceed to Security Lane #3
This way

13. The Passenger goes through biometrics- enabled security & documentation control (faster and more secure procedures)

14. He purchases items using his mobile phone for checkout and payment
The Passenger is informed of relevant and personalised special offers based on his location
Alpha Retail
He purchases items using his mobile phone for checkout and payment

15. Refuelling: 78% complete
Meanwhile, the aircraft has landed.
Apron Mgr.
Flights
SK456
FA123
SO768
Handling crews are optimally allocated and supported by the Airport Management System via information pushed on their handheld devices
Refuelling: 78% complete

16. Gate handling staff too is proactively informed of potential time-breaches via mobile devices and resources are allocated based on real-time data (passenger status and location)
January 28, :31
Gate-handling status
Gate open
Cabin crew reported
Boarding started
Pax yet to board
Cabin door closed
Gate closed
8.05
8.10
8.15 15
8.40
8.42
Planned
BA1365
8.17
Actual
Gate 44 30

17. The Passenger is informed that boarding has begun (suggested itinerary with ETA)
Mr. Barkley, your flight UA 582 to Chicago is now BOARDING
Please proceed to gate T15
Estimated time to reach gate: 6 min.
Suggested itinerary

18. The Passenger reaches the gate where he is able to self-board without queueing

19. EXAMPLES
Airports
unleashing
their potential…. 19

20. WiFi network for real-time passenger tracking and dwell time analysis
Indoor geo-localization
Business Intelligence analytics to manage passenger flows
Airport and retail information delivered via augmented reality 20

21. Combines Bluetooth, Wi-Fi geolocation and people-counting sensors
Monitor passenger flows, including security and immigration
Roughly 50 Bluetooth sensors
Over 400 WiFi access points
Approximately 200 thermal people counters 21

22. Intuitive and intelligent action boards
First to adopt SITA's revolutionary next-generation airport management system
Intuitive and intelligent action boards
No more mismanagement of gates /desks / lounges
Action boards enable quick & effective decisions based on results of alternative actions 22

23. THE INTELLIGENT AIRPORT IS ABOUT
End-to-end situational awareness
Making informed decisions
Collaboration and real-time information-sharing
Improving productivity and revenues
Offering a personalized experience
Providing benefits to all stakeholders operating at airports : 23

24. THANK YOU 24