1. MySouthwark IT & Digital Services
Dave Dixon – Online Services Change & Innovation Manager
16th May 2018

2. MySouthwark Today I’ll be talking about… MySouthwark… what is it
Who uses it
Our journey
What’s next
Questions, answers and discussion
16/05/2018

3. What is MySouthwark More than a consolidated single sign-in account:
Council Tax
Business Rates
Benefits
Library
Rent
Repairs
Service charges
Landlords
Property licensing
16/05/2018

4. What is MySouthwark More than a consolidated single sign-in account:
Saved and completed forms
16/05/2018

5. What is MySouthwark More than a consolidated single sign-in account:
Saved and completed forms
Recommended services
16/05/2018

6. What is MySouthwark More than a consolidated single sign-in account:
Saved and completed forms
Recommended services
Frequent tasks
16/05/2018

7. What is MySouthwark More than a consolidated single sign-in account:
Saved and completed forms
Recommended services
Frequent tasks
Location based services
16/05/2018

8. What is MySouthwark More than a consolidated single sign-in account:
Saved and completed forms
Recommended services
Frequent tasks
Location based services
Manage subscriptions
16/05/2018

9. 2,800 new registrations a month
Who uses MySouthwark
A few headline figures:
76% of properties
205,000 activated accounts
22,000 unique log-ins a month
2,800 new registrations a month
16/05/2018

10. Who uses MySouthwark April click throughs
Council Tax: 27,000
Business Rates : 450
Benefits: 5,800
Housing applications: 3,500
Rent: 13,000
Repairs: 4,600
Service charges: 2,600
Landlords: 1,000
April – some 58,000 click throughs to our main sub accounts
16/05/2018

11. What’s next? Plans and opportunities…
Add parking accounts and planning portal
Payments
Enhance Your area customisation
Customer dashboard - pull key data into account summary
User authentication - Verify?
Life event processes - Moving home, change of name
Some things just need to be done – Gandlake
Others we want to run by our users…
16/05/2018

12. Questions & discussion session
Thank you.
Questions & discussion session
Some things just need to be done – Gandlake
Others we want to run by our users…
16/05/2018