1. © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 13 1 Chapter 13: Advanced Laptops and Portable Devices IT Essentials: PC Hardware and Software v4.0

2. ITE PC v4.0 Chapter 13 2 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Purpose of this Presentation List of chapter objectives Overview of the chapter contents, including student worksheets student activities some potential student misconceptions Reflection/Activities for instructors to complete to prepare to teach Additional resources To provide to instructors an overview of Chapter 13:

3. ITE PC v4.0 Chapter 13 3 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Chapter 13 Objectives 13.1 Describe wireless communication methods for laptops and portable devices 13.2 Describe repairs for laptops and portable devices 13.3 Select laptop components 13.4 Describe preventive maintenance procedures for laptops 13.5 Describe how to troubleshoot a laptop

4. ITE PC v4.0 Chapter 13 4 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Chapter 13 Worksheets and Activity 13.1.5 Activity: Wireless Technologies 13.2 Worksheet: Investigating Repair Centers 13.3.1 Worksheet: Laptop Batteries 13.3.2 Worksheet: Docking Station 13.3.3 Worksheet: DVD Drive Research 13.3.4 Worksheet: Laptop RAM 13.5.3 Worksheet: Verify Work Order Information

5. ITE PC v4.0 Chapter 13 5 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Introduction With the increase in demand for mobility, the popularity of laptops and portable devices will continue to grow. A technician should be able to configure, optimize, and troubleshoot laptops, portable devices, docking stations and accessories. Some laptop manufacturers require technicians complete specialized certification training to perform laptop repairs.

6. ITE PC v4.0 Chapter 13 6 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Wireless Communication Methods 13.1 Describe wireless communication methods for laptops and portable devices Bluetooth Infrared Cellular WANs Wi-Fi Satellite

7. ITE PC v4.0 Chapter 13 7 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Bluetooth Technology A short-range wireless technology designed to eliminate the need for cables between portable or fixed- configuration devices. Operates at 2.4 to 2.485 GHz in the unlicensed Industrial, Scientific, and Medical (ISM) band. Low power, low cost, and small size. Uses adaptive frequency hopping.

8. ITE PC v4.0 Chapter 13 8 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Infrared (IR) Technology A short-range, low-throughput wireless technology used as a data transmission medium. Infrared light signals operate in the lowest light frequency, typically between 100GHz to 1000THz. Distances are limited to a few feet or meters. IR cannot penetrate any object that blocks the light signal.

9. ITE PC v4.0 Chapter 13 9 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Cellular WAN Technology Cellular WAN connections are powerful, 2-way wireless networks that have been around since the late 1970s. Cellular networks operate in one of two ranges: Approximately 800 MHz Approximately 1900 MHz Three generations of cellular WAN include voice-only analog, digital, and high-speed data and voice.

10. ITE PC v4.0 Chapter 13 10 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Wireless Fidelity (Wi-Fi) Technology Wi-Fi is a wireless technology that provides a simple connection from anywhere within the range of a base station. Connection distances of 300 feet (91 meters) or more, depending on the environment. Ease of access makes Wi-Fi a simple solution for network connectivity.

11. ITE PC v4.0 Chapter 13 11 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Satellite Technology Satellite networks are faster than dial-up connections but slower than Cable and DSL connections. Satellite service is ideal for the rural or remote Internet users. Downloading files is faster than uploading files. Adverse weather conditions can interfere with satellite reception.

12. ITE PC v4.0 Chapter 13 12 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Wireless Technologies PurposeDevicesRangeFrequencyLimitation Bluetooth Radio-frequency creating a WPAN connecting portable devices Laptop, printer, camera, PDA, cell phone, smartphone, hands-free headset Low-power, short range; 1 to 100 meters (3 to 330 feet) 2.4 to 2.485 GHz Device must be Bluetooth compatible. Infrared (IR) Light waves used as a data transmission medium projector, PDA, printer, remote control, wireless mouse, wireless keyboard low-power, short range (1 meter); low through-put 100 GHz to 1000 THz Susceptible to interference and dilution Cellular WAN Cellular signal creating a WWAN Laptop, cell phone, PDA, smartphone Within several miles of cellular tower 850 to 1900 MHz Only where cell signal reaches Wireless Fidelity (Wi-Fi) Radio-frequency creating high- speed WLAN Laptop, printer, and other network devices 33 to 100 meters (100 to 300 feet) 2.4 GHz or 5.0 GHz The 2.4 GHz range is unregulated and heavily used. Satellite High-speed Internet access; ideal when no other broadband access available Laptop, GPS devices, smartphone To the satellite Up to 5,000 channels per satellite Slower than DSL/Cable; higher setup costs

13. ITE PC v4.0 Chapter 13 13 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Repairing Laptops and Portable Devices

14. ITE PC v4.0 Chapter 13 14 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Selecting Replacement Components

15. ITE PC v4.0 Chapter 13 15 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Selecting Batteries The signs may not always be apparent, but some are obvious: Laptop shuts off immediately when AC power is removed Battery is leaking Battery overheats Battery does not hold a charge How do you know when you need a new laptop battery?

16. ITE PC v4.0 Chapter 13 16 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Select a Docking Station/Port Replicator Increase the number of ports available to a laptop. Convenient to connect the laptop to office network and peripherals.

17. ITE PC v4.0 Chapter 13 17 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Select Storage Devices External USB hard drive Firewire hard drive DVD/CD burner Storage devices are CRUs, unless a warranty requires technical assistance.

18. ITE PC v4.0 Chapter 13 18 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Select Additional RAM Additional RAM speeds up the process by decreasing the number of times the OS reads and writes data to the hard drive swap file.

19. ITE PC v4.0 Chapter 13 19 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Laptop Preventive Maintenance Preventive maintenance should be scheduled at regular intervals to keep laptops running properly. Because laptops are portable, they are more likely to be exposed to harmful materials and situations than desktop computers. Clean the laptop Perform hard drive maintenance Disk Cleanup Disk Defragmenter Update software

20. ITE PC v4.0 Chapter 13 20 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Disk Cleanup and Disk Defragmenter Windows XP has two programs that help clean up the hard drive: Disk Cleanup Disk Defragmenter The computer can slow down if the operating system is searching through fragmented files.

21. ITE PC v4.0 Chapter 13 21 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public File Management and Version Control When moving files from a laptop to a desktop computer, be careful that data copied from one computer does not inadvertently overwrite data on the other computer.

22. ITE PC v4.0 Chapter 13 22 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Step 1 Gather data from the customer Step 2 Verify the obvious issues Step 3 Try quick solutions first Step 4 Gather data from the computer Step 5 Evaluate the problem and implement the solution Step 6 Close with the customer Troubleshooting Process

23. ITE PC v4.0 Chapter 13 23 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 1. Gather Data from the Customer Customer information Company name, contact name, address, phone number Laptop information Manufacturer, model, OS, network environment, connection type Description of problem In the scenario outlined in the student course content, the laptop will not boot.

24. ITE PC v4.0 Chapter 13 24 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 2. Verify the Obvious Issues Examine the most obvious causes of a problem. Is the laptop plugged in with the AC adapter? Is the battery secure? Is the power switch turned on? Have there been any power outages? Have any cables been unplugged? Are the cables or connectors damaged?

25. ITE PC v4.0 Chapter 13 25 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 3. Try Quick Solutions First A quick solution can save time and money. Replace the AC power adapter with a known good AC power adapter. Remove and reinsert the battery, making sure that it is secure and locked in place. Replace battery with a known good battery.

26. ITE PC v4.0 Chapter 13 26 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 4. Gather Data from the Computer After connecting the AC adapter to a power outlet and the laptop still does not boot, Remove the battery and start the laptop with just the AC adapter connected to a power outlet. Check the connections inside the laptop case: Reseat the memory module. Remove the hard drive and then reinstall it. Remove any optical drives, such as the CD or DVD drive.

27. ITE PC v4.0 Chapter 13 27 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 5. Evaluate Problem & Implement Solution 1.Evaluate the information gathered from the customer and from the laptop 2.Determine possible solutions 3.Implement the best solution Note: Try each solution one at a time. If a solution is tried and the problem is not fixed, then the technician should totally reverse the attempted solution before proceeding to the next step.

28. ITE PC v4.0 Chapter 13 28 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 6. Close with the Customer Discuss with customer the solution implemented. Have customer verify problem is solved. Provide all paperwork to customer. Document steps of solution. Document components used in repair. Document time spent to resolve the problem.

29. ITE PC v4.0 Chapter 13 29 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Common Problems and Solutions Problem SymptomPossible Solution A laptop user complains that numerous peripheral cables are constantly getting tangled. Provide information to the user about cordless peripherals. A laptop user is unable to connect to the wireless network. Reconfigure the wireless security on the laptop to connect to the security system used by the network. The laptop keyboard no longer works. The keyboard is a FRU. Advise the customer to take the laptop to a repair center or return it to the manufacturer. A user reports that the laptop battery needs recharging more frequently than when it was new. Have the user completely discharge the battery, then fully recharge it. A user obtains a new laptop and reports that it does not fit in the existing docking station. Docking stations are proprietary. Verify that the user has a compatible model.

30. ITE PC v4.0 Chapter 13 30 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Apply Troubleshooting Skills Now that you understand the troubleshooting process, it is time to apply your listening and diagnostic skills. The worksheet is designed to reinforce your communication skills to verify information from the customer.

31. ITE PC v4.0 Chapter 13 31 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Chapter 13 Summary Advanced Laptops and Portable Devices Describe wireless communication methods Describe CRU and FRU repairs Select laptop CRU components Schedule and perform preventive maintenance Troubleshoot laptop issue as a level-two technician

32. ITE PC v4.0 Chapter 13 32 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Instructor Training Activities

33. ITE PC v4.0 Chapter 13 33 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Activities for Instructor Training 1.Take the Quiz provided in Chapter 13 course content. 2.Generate list of various laptops by manufacturer and by model number. Use these details to assign to students for the basis of their research in the Chapter 13 student worksheets. 3.Conduct Internet research to pre-screen online resources for students to use in completing the student worksheets. 4.Generate list of various laptop issues with solutions. When teaching students, use these issues to allow students to practice working through the troubleshooting process as both a level-one technician and as a level-two technician.

34. ITE PC v4.0 Chapter 13 34 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Instructor Training Discussion Share the following with the other instructors: List of laptops by manufacturer and by model number List of online resources List of laptop issues with solution identified Discuss ways to incorporate additional troubleshooting practice in student classes.

35. ITE PC v4.0 Chapter 13 35 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Additional Resources Bluetooth Basics http://www.bluetooth.com/Bluetooth/Learn/Basics/http://www.bluetooth.com/Bluetooth/Learn/Basics/ Wireless Networking Overview http://www.escotal.com/wifi.htmlhttp://www.escotal.com/wifi.html Wireless Network Technology http://www.northoak-training.com/Wireless.htmhttp://www.northoak-training.com/Wireless.htm Infrared from About.com http://compnetworking.about.com/od/homenetworking/g/bldef_infrared.htm http://compnetworking.about.com/od/homenetworking/g/bldef_infrared.htm Wide-Area Wireless Computing from Network Computing http://www.networkcomputing.com/netdesign/wireless1.html http://www.networkcomputing.com/netdesign/wireless1.html 802.11 Wireless Standards from About.com http://compnetworking.about.com/od/wireless80211/80211_Wireless_Standards.htm http://compnetworking.about.com/od/wireless80211/80211_Wireless_Standards.htm Wi-Fi Alliance http://www.wi-fi.orghttp://www.wi-fi.org Satellite Internet Service Information http://www.high-speed-internet-access- guide.com/satellite/http://www.high-speed-internet-access- guide.com/satellite/ Howstuffworks: How does satellite Internet operate? http://computer.howstuffworks.com/question606.htm http://computer.howstuffworks.com/question606.htm Cleaning laptop keyboards from Computing.Net http://www.computing.net/howto/simple/keyboard/ http://www.computing.net/howto/simple/keyboard/ Cleaning a Laptop Computer from About.com http://mobileoffice.about.com/od/usingyourlaptop/a/cleanlaptop.htm http://mobileoffice.about.com/od/usingyourlaptop/a/cleanlaptop.htm Book: Wireless Home Networking Simplified (Cisco Press book) ISBN #1587201615

36. ITE PC v4.0 Chapter 13 36 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public Q and A

37. ITE PC v4.0 Chapter 13 37 © 2007 Cisco Systems, Inc. All rights reserved.Cisco Public