1. Local Government Staff Commission
Familiarisation Seminar
Tuesday 9 December 2008
Irene Knox
Chief Executive (Designate)
Northern Ireland Library Authority

2. Northern Ireland Library Authority
Operational on 1 April 2009
Transfer of responsibility for public library services from Education and Library Boards
1000+ staff
111 locations
Annual recurrent budget of £30 million

3. Communication: challenges
Dispersal of staff
Consistent message
Impact of delays
Commitment to existing employer
Perceptions
Evolving processes
What exactly does it mean for me?

4. Communication: processes
Personal contact
Briefing sessions
Key stakeholders
Intranet site
HR Consultative Forum
Change Management Programme
Staff engagement and involvement

5. Communication: lessons learned
Listen
Don’t make assumptions
If you don’t know, say so
Expect and plan for resistance, misunderstanding, confusion
Stick with it!