1. THE PLATINUM RULE

2. DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU
THE GOLDEN RULE
DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU

3. TREAT OTHERS THE WAY THEY WANT TO BE TREATED
THE PLATINUM RULE
TREAT OTHERS THE WAY THEY WANT TO BE TREATED

4. WE CANNOT CHANGE OTHER PEOPLE
WE CAN ONLY CHANGE HOW WE RESPOND TO THEM

5. THE WAY I SEE PEOPLE IS THE WAY I TREAT THEM
THE WAY I SEE PEOPLE IS THE WAY I TREAT THEM. THE WAY I TREAT THEM IS THE WAY THEY OFTEN BECOME.

6. BEHAVIORAL ADAPTABILITY
“THE WILLINGNESS AND ABILITY TO BEHAVE IN WAYS THAT ARE NOT NECESSARILY CHARACTERISTIC OF YOUR STYLE IN ORDER TO RESPOND EFFECTIVELY”
IT MEANS ADJUSTING THE WAYS WE TREAT EACH INDIVIDUAL

7. FOUR BASIC BEHAVIORAL STYLES
THE DIRECTOR
THE SOCIALIZER
THE RELATER
THE THINKER

8. THE DIRECTOR DRIVEN TO LEAD AND TAKE CONTROL WANT RESULTS WANT TO WIN
MAKE THINGS HAPPEN
DECISIVE

9. THE SOCIALIZER OUTWARDLY ENERGETIC OPTIMISTIC, FRIENDLY
RECOGNITION MOTIVATES THEM
STRIVE FOR ACCEPTANCE
SPONTANEOUS

10. THE RELATER WANT RESPECT STABLE/CONSISTENT NOT RISK-TAKERS
PREFER TEAM WORK
SEEK APPRECIATION

11. THE THINKER ACCURATE DEPENDABLE FOLLOW POLICIES/PROCEDURES
NEED TO BE RIGHT
TASKS OVER PEOPLE
LOGICAL/CAUTIOUS
DELIBERATE

12. ACTION PLAN WHEN YOU COMMUNICATE WITH:
DIRECTORS (GET TO THE POINT/BE DECISIVE/DON’T BLUFF)
SOCIALIZERS (BE MORE UPBEAT/ENERGIZED/ALIVE)
RELATERS (PERSONABLE/SENSITIVE/EASY-GOING)
THINKERS (BE ORDERLY/LOGICAL/FOCUS ON THE PROCESS)

13. CONCLUSION IF YOU WANT A TASK DONE PRECISELY (FIND A THINKER)
IF YOU WANT TO INITIATE A TASK AND GET IT DONE (FIND A DIRECTOR)
IF YOU WANT SOMEONE WHO IS PATIENT WITH PEOPLE-TO-PEOPLE STRENGTHS AND RESPONSIVE (FIND A RELATER)
IF YOU WANT SOMEONE WHO IS ENTHUSIASTIC, OPTIMISTIC, FRIENDLY AND FUN (FIND A SOCIALIZER)

14. LIMITATIONS OF STYLES
DIRECTOR: IMPATIENT-TOUGH-INTOLERANT-WORKAHOLIC-FAIL TO RECOGNIZE THE NEEDS OF OTHERS
SOCIALIZER: SHORT ATTENDANCESPAN/EMOTIONAL/
PROCRASTINATE/ACT SPONTANEOUSLY/FAIL TO ATTEND TO
DETAILS
RELATER: FEAR CHANGE/AVOIDS RISK/AVOID DECISION-MAKING/LESS ASSERTIVE
THINKER: TASKS OVER PEOPLE/DEMAND MUCH FROM THEMSELVES AND OTHERS/UNNECESSARY PERFECTIONISM/DISLIKE CRITICISM/FEW SOCIAL RELATIONSHIPS AT WORK/TEND TO OVER-PREPARE/LITTLE TOLERANCE FOR CONFLICT

15. 3 KINDS OF PEOPLE THOSE WHO WANT THINGS TO HAPPEN
THOSE WHO MAKE THINGS HAPPEN
THOSE WHO WONDER WHAT HAPPENED

16. EXPECTATIONS OF EMPLOYERS
PRODUCTIVITY
HARMONY
ACCOUNTABILITY

17. QUESTIONS I ASK CLIENTS
1. WHAT DO YOU HAVE THAT YOU DON’T WANT?
2. WHAT DO YOU WANT THAT YOU DON’T HAVE?
3. WHAT WILL IT TAKE TO HAVE IT?
4. WHAT’S STOPPING YOU?

18. CONTACT INFORMATION
L. CLARK, PH.D.