1. 8D Problem Solving
TOTAL QUALITY MANAGEMENT
8D Problem Solving

2. 8 Disciplines Ford Motor Company started a
What is 8D?
Ford Motor Company started a
problem solving process known as 8D
which takes
8 Disciplines
and uses them to tackle engineering problems

3. A typical form is used for the 8D approach to problem solving
8 Disciplines
A typical form is used for the 8D approach to problem solving

4. 8D Problem Solving
By taking this approach we can continuously improve quality by eliminating the causes of problems and prevent their reoccurrence.

5. What are the 8 Disciplines?
Define the problem.
Build a team.
Containment action.
Determine the root cause.
Verify the root cause.
Corrective Action.
Prevention.
Congratulate the team.

6. D1. Build a Team
Once a problem has been bought to our attention, a team must be formed to tackle the problem.
Ideally, this will be a team of people with a variety of skills and knowledge related to the problem.

7. Do we know EXACTLY what the problem is?
D2. Define the Problem
Do we know EXACTLY what the problem is?
Have we seen the problem before?
What evidence of the problem is available?

8. What action can be taken immediately?
D3. Containment Action
What action can be taken immediately?
Do we have stocks that need sorting?
Are we still manufacturing parts with the problem?
Will the actions that we take cause other problems?

9. D4. Determine the Root Cause
Has the cause of the problem been identified?
Is there more than one cause?
Did we refer to the F.M.E.A.?

10. Are we sure that the root cause has been properly identified?
D5. Verify the Root Cause
Are we sure that the root cause has been properly identified?

11. Has everyone been notified of the actions taken?
D6. Corrective Action
Has everyone been notified of the actions taken?
Have we reviewed and updated the relevant F.M.E.A.?
Have any temporary short term fixes been removed?

12. Have we taken all actions to prevent reoccurrences?
D7. Prevention
Have we taken all actions to prevent reoccurrences?
Have we considered other similar products or processes?

13. D8. Congratulate the Team
Have we identified each individual team members contribution to solving the problem?
Have we acknowledged and appreciated the efforts involved?

14. 8D We have now seen the 8D problem solving method.
You may be called upon to help solve a problem.
Understanding the 8D approach will help in tackling future problems.