1. Understanding Groups and Teams
Chapter 14
Understanding Groups and Teams
Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

2. Learning Outline After you read this chapter you should know the following learning objectives:.
#1: What are the stages of team development?
#2: How do individuals become team players?
#3: How can groups become effective teams?
#4: What are some of the current challenges in managing teams?
Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

3. Understanding Groups Group Formal groups Informal groups
Two or more interacting and interdependent individuals who come together to achieve particular goals
Formal groups
Work groups that have designated work assignments and tasks directed toward organizational goals
Informal groups
Groups that are independently formed to meet the social needs of their members
Learning Objective #1
Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

4. Examples of Formal Groups
Command
Task
Cross-functional
Self-managed
Exhibit 14.1
Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

5. Difference Between Groups and Teams
Interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively
Teams
Work intensely on a specific, common goal using their positive synergy, individual and mutual accountability, and complementary skills
Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

6. What Is a Team? Work Team Types of Teams
A group whose members work intensely on a specific common goal using their positive synergy, individual and mutual accountability, and complementary skills
Types of Teams
Problem-solving teams
Self-managed work teams
Cross-functional teams
Virtual teams
Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

7. Stages in Team Development
Forming
Members join and begin the process of defining the group’s purpose, structure, and leadership
Storming
Intragroup conflict occurs as individuals resist control by the group and disagree over leadership
Norming
Close relationships develop as the group becomes cohesive and establishes its norms for acceptable behaviour
Performing
A fully functional group structure allows the group to focus on performing the task at hand
Adjourning
The group prepares to disband and is no longer concerned with high levels of performance
Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

8. Ex. 14.3 Stages of Team Development
Chapter 14, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada