1. PSAP MANAGER MEETING

2. AGENDA PSAP test numbers
Alternate Emergency Numbers (10-digit Emergency Numbers)
Unwanted calls

3. PSAP TEST NUMBERS
We need a way to test trunks from a remote location prior to dispatching repair tech
Every PSAP has a test number that will allow testing without having to be in that city
The dial-able 10 digit number will send a call directly to the PSAP’s trunks
The ALI record shows “Test St” as the address

4. PSAP TEST NUMBERS Edison test numbers are 817-387-xxxx
Riverside test numbers are xxxx
If you get a hang up call on this test number and call it back it rings on your line
Can be very confusing to call takers if they are not familiar with this

5. ALTERNATE EMERGENCY NUMBERS
When a citizen dials they are giving up some “private” information
Phone number
Name
Address – LAT/LON on cell phone
Some citizens do not want to give up their private information but want their call answered with same priority as 9-1-1

6. ALTERNATE EMERGENCY NUMBERS
Alternate Emergency Numbers provide those citizens that service
These are dial-able 10 digit phone numbers
If you have an ACD they ring like calls
In ring all PSAP’s they have separate buttons
Only one number is “published” – there are at least 2 lines for every PSAP

7. ALTERNATE EMERGENCY NUMBERS
Large PSAP’s have 5 – 10 roll over lines behind the “published” number
All numbers in the Alternate Emergency roll over group are dial-able

8. UNWANTED CALLS
PSAP Test Numbers and Alternate Emergency Numbers are dial-able 10 digit numbers
Both of these numbers are delivered like a call
Any dial-able number can be misdialed
Any dial-able number can receive “robo calls”

9. UNWANTED CALLS
All PSAP Test Numbers and Alternate Emergency Numbers are on the Do Not Call List
Unfortunately some “robo calls” still get through

10. QUESTIONS