1. We look forward to seeing you in Phoenix!
If you like what you see here, please join us for more information, AN INDIVIDUAL activity AND DISCUSSION.

2. Krista Burrell, counselor
Creating an atmosphere of trust and communication between academics and student services
Krista Burrell, counselor
Ikemefuna nwosu, biology instructor, math/science division chair & faculty advisor
MATTOON, ILLINOIS

3. Can I trust Your Story?

4. Learning objectives
Understand the different paradigms between the faculty advisor and professional advisor.
Learn practical steps to develop trust between Academics and Student Services
Understand the concept of cognitive malaise
Learn best practice in intentional collaboration between faculty advisors and professional advisors.

5. Structure of advising AT OUR INSTITUTION
Counselors (will from this point be referred to as Professional Advisors)
Use of faculty advisors as a contractual obligation
Mandatory advisement for all degree-seeking students (about 6,000 students) EVERY semester
Professional Advisors are responsible for faculty advisor training

6. Professional advisor in each division
Faculty advisors are “specialists” in their field
Professional advisors are “generalists”
Broad knowledge
Related fields
Transfer and articulation issues

7. Developing working relationships between the two groups

8. How do faculty advisors view advising?

9. Professional Advisors
How do professional advisors view advising?

10. Framing
The quality of our frame is based upon our perceived and prevailing context and circumstances.

11. Framing

12. Framing
Is it possible that you could you build a new initiative, intervention or program that is missing vital information that could negatively impact other groups on campus?
What does that do for building trust?

13. ACTIVITY

14. COGNITIVE MALAISE Be INTENTIONAL about our framing
Avoid COGNITIVE MALAISE
Did you mean EXCATLY what you just said?
What is she really asking?

16. trust
Please join us to hear how our framing has resulted in the successful building of trust with some individuals across campus.
EQUALLY important! Please join us for examples of how framing have destroyed and/or negatively impacted critical relationships on campus.

17. Pragmatic steps to trust and communication
Understand your frame isn’t the only or complete frame
Avoid cognitive malaise
If PAs and FAs understand that what they say may not be what is understood, then it is important to keep in mind the following:
What I say maybe misconstrued: so I need to intentionally frame it to avoid that
When I receive feedback that is worded poorly: I need to avoid reacting and instead assume or believe the person come with good intentions – positive intent

18. Pragmatic steps to trust and communication
If PAs and FAs understand that what they say may not be what is understood, then it is important to keep in mind the following:
What I say maybe misconstrued: so I need to intentionally frame it to avoid that
When I receive feedback that is worded poorly: I need to avoid reacting and instead assume or believe the person come with good intentions – positive intent

19. Examples of strong collaboration: getting it right for the student
Developing math co-reqs at Lake Land College
Creating math pathways training tool for faculty advisors
Communication with students who have had a class cancelled
Creation of Master Advisor Training (1.5 year training program for faculty advisors, created by faculty advisors)

20. Questions?
Ike Nwosu, Faculty Advisor, Division Chair, Biology Instructor Krista Burrell, Counselor