1. HEAD START OF GREATER DALLAS, INC.
ACHIEVING EXCELLENCE IN CUSTOMER SERVICE

2. WHO ARE HEAD START CUSTOMERS?
PARENTS
CHILDREN
FAMILY MEMBERS

3. GOAL OF HEAD START CUSTOMER SERVICE
MEET THE NEEDS OF THE
CUSTOMERS
INVOLVE FAMILIES IN THE PROGRAM

4. WHAT CUSTOMERS WANT TO BE TREATED WITH DIGNITY, AND RESPECT
FLEXIBILITY AND OPTIONS
TECHNICAL EXPERTISE
RESULTS
RESPONSIVENESS
APPRECIATION

5. CREATING A WELCOMING ENVIRONMENT
GREET WITH A SMILE
MAKE EYE CONTACT
LEARN PARENTS NAMES

6. CREATING A WELCOMING ENVIRONMENT
FOCUS ON CUSTOMER CONVENIENCE
NOT ORGANIZATIONAL CONVENIENCE
DON’T BE RUDE. BE CARING AND PATIENT,
LISTEN MORE THAN YOU TALK
POST FAMILY PICTURES/ACHIEVEMENTS ON
THE BOARD OR IN A NEWSLETTER