1. Jan. 14, 2011 EAAC EAAC questionnaire – strawman Henning Schulzrinne henning.schulzrinne@fcc.gov would likely use on- line survey tool (SurveyMonkey or similar)

2. Jan. 14, 2011EAAC Introduction / goals Targeted survey – 9-1-1 only Targeted survey – 9-1-1 only Generally speaking, a survey should take no longer than 10 minutes to complete. Generally speaking, a survey should take no longer than 10 minutes to complete. Get sufficiently large response Get sufficiently large response hundreds+ hundreds+ Use on-line survey tool Use on-line survey tool Formulate (re-use?) standard privacy language Formulate (re-use?) standard privacy language

3. Jan. 14, 2011EAAC 58% of Respondents Don't Like Surveys

4. Jan. 14, 2011EAAC Motivation Text to motivate participation and explain background Text to motivate participation and explain background designed for lay people designed for lay people In the next few years, the communication systems for 9-1-1 will be changing. Callers will still dial 9-1-1, but the next-generation system will add new capabilities and will be Internet-based. As part of this effort, we need your help to build in the best possible support so that everybody, regardless of disability, can reach 9-1-1 help in an emergency. In the next few years, the communication systems for 9-1-1 will be changing. Callers will still dial 9-1-1, but the next-generation system will add new capabilities and will be Internet-based. As part of this effort, we need your help to build in the best possible support so that everybody, regardless of disability, can reach 9-1-1 help in an emergency.

5. Jan. 14, 2011EAAC Demographic information Age group Age group Disability Disability including partial deafness including partial deafness Internet access Internet access home home broadband (DSL, cable, satellite), dial up broadband (DSL, cable, satellite), dial up elsewhere (friend, work, library, community center, …) elsewhere (friend, work, library, community center, …)

6. Jan. 14, 2011EAAC Communication tool usage Devices owned Devices owned landline phone landline phone basic cell phone (only makes voice calls) basic cell phone (only makes voice calls) feature phone (with web browser and SMS) feature phone (with web browser and SMS) smart phone (with apps; iPhone, Android, Blackberry, Windows Mobile) smart phone (with apps; iPhone, Android, Blackberry, Windows Mobile) tablet (iPad) tablet (iPad) laptop or netbook laptop or netbook desktop PC desktop PC Communication usage (daily, at least once a week, about once a month, rarely) Communication usage (daily, at least once a week, about once a month, rarely) TTY TTY SMS SMS video or text relay service video or text relay service VoIP VoIP stand-alone instant messaging (such as AIM, Yahoo Messenger, Skype, Jabber) stand-alone instant messaging (such as AIM, Yahoo Messenger, Skype, Jabber) Facebook messaging Facebook messaging

7. Jan. 14, 2011EAAC 9-1-1 usage How often have you called 9-1-1 in the past three years? How often have you called 9-1-1 in the past three years? never; once-twice; more often never; once-twice; more often Did you dial direct or go through VRS? Did you dial direct or go through VRS? Did you experience a delay? Did you experience a delay? almost none; some; call had to be forwarded almost none; some; call had to be forwarded Were you able to communicate successfully with the 9-1-1 call taker? Were you able to communicate successfully with the 9-1-1 call taker? Always, easily; with difficulties; no Always, easily; with difficulties; no

8. Jan. 14, 2011EAAC 9-1-1 preferences SMS currently cannot be used to reach 9- 1-1. Would you use it if it were available? SMS currently cannot be used to reach 9- 1-1. Would you use it if it were available? most likely not; maybe; probably most likely not; maybe; probably Email Email Texting Texting Video Video

9. Jan. 14, 2011EAAC 9-1-1 calling (1) I can call 9-1-1 I can call 9-1-1 independently, with help, there is no technology available independently, with help, there is no technology available I could call 9-1-1 independently if (check all) I could call 9-1-1 independently if (check all) I could use real-time text I could use real-time text I could use my video phone I could use my video phone I could use SMS (texting) I could use SMS (texting) if I knew I would be understood using my voice if I knew I would be understood using my voice Assuming all of these are available, which technology would you be your first choice if you had to call 9-1-1? Assuming all of these are available, which technology would you be your first choice if you had to call 9-1-1? voice, video with sign language, real-time text, instant messaging voice, video with sign language, real-time text, instant messaging

10. Jan. 14, 2011EAAC 9-1-1 calling (2) If I could use my video phone to contact 9-1-1 and reach someone who understood American sign language, I would feel If I could use my video phone to contact 9-1-1 and reach someone who understood American sign language, I would feel not much safer, somewhat safer, much safer not much safer, somewhat safer, much safer If I could text a 9-1-1 call center and have the text go through even if I am unable to finish my message, I would feel If I could text a 9-1-1 call center and have the text go through even if I am unable to finish my message, I would feel not much safer, somewhat safer, much safer not much safer, somewhat safer, much safer

11. Jan. 14, 2011EAAC Real-time text Do you know what real-time text is? Do you know what real-time text is? Never heard of it; somewhat familiar; very familiar (e.g., attended seminar) Never heard of it; somewhat familiar; very familiar (e.g., attended seminar) Real-time text allows to send text messages one character at a time. There is no need to complete a message or hit Send – the text appears immediately after typing. Real-time text allows to send text messages one character at a time. There is no need to complete a message or hit Send – the text appears immediately after typing. Would you use real-time text for reaching 9-1-1? Would you use real-time text for reaching 9-1-1?

12. Jan. 14, 2011EAAC Your story Provide open-ended question Provide open-ended question may increase engagement may increase engagement may provide good illustration may provide good illustration If you have called 9-1-1, please describe briefly what happened and how well the call was handled. If you have called 9-1-1, please describe briefly what happened and how well the call was handled.

13. Jan. 14, 2011EAAC Distribution venues COAT COAT CSUN (http://csunconference.org/) CSUN (http://csunconference.org/)http://csunconference.org/ March 14-19, 2011 March 14-19, 2011 HLAA (http://www.hearingloss.org/) HLAA (http://www.hearingloss.org/)http://www.hearingloss.org/ June 16-19, 2011 June 16-19, 2011

14. Jan. 14, 2011EAAC Survey schedule Jan. 14: Agree on outline of survey Jan. 14: Agree on outline of survey identify organizations that distribute identify organizations that distribute Feb. 1: Finalize draft, send for outside review & comments Feb. 1: Finalize draft, send for outside review & comments find some test users find some test users Feb. 11: Incorporate comments Feb. 11: Incorporate comments release survey release survey Mar. 11: Evaluate initial results Mar. 11: Evaluate initial results Mar. 31: close survey Mar. 31: close survey Apr. 8: Summarize and evaluate Apr. 8: Summarize and evaluate