1. Foundations of Control
Chapter 15
Foundations of Control
Chapter 15, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

2. Learning Outline After you read this chapter you should know the following learning objectives:.
#1: What is control?
#2: What is the control process?
#3: When should controls be introduced?
#4: What methods of control do managers use?
#5: How do financial and information controls help managers monitor performance?
#6: What are some current issues in control?
Chapter 15, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

3. What Is Control? Control The Purpose of Control
The process of monitoring activities to ensure that they are being accomplished as planned and of correcting any significant deviations
The Purpose of Control
To ensure that activities are completed in ways that lead to accomplishment of organizational goals
Learning Objective #1
Chapter 15, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

4. Why Is Control Important?
The final link in management functions:
Planning
Controls let managers know whether their goals and plans are on target and what future actions to take
Empowering employees
Control systems provide managers with information and feedback on employee performance
Protecting the workplace
Controls enhance physical security and help minimize workplace disruptions
Chapter 15, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

5. Exhibit 15.1 The Planning–Controlling Link
Leading
Motivation
Leadership
Communication
Individual
and
Group Behaviour
Planning
Goals
Objectives
Strategies
Plans
Organizing
Structure
Human
Resource
Management
Controlling
Standards
Measurements
Comparison
Actions
Chapter 15, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada