1. A SWAT team Approach to User Studies Erin Mayhood University of Virginia Library July 31st, 2008

2. Know thy user, and you are not thy user. - Arnie Lund

3. Our Model User Requirements Usability

4. The OLE Teams Web Site Interim Design Improvement Team OLE User Requirements Team OLE System Infrastructure Team OLE Operational Planning Team Serials Solutions Implementation Team OLE Staff Enhancements Team Digital Library

6. Team Member Roles User Requirements Exploring user needs supported by reading, experience and local study. Group task analysis Wants and needs analysis Analysis of competitors or ideal models Prioritization of enhancement requests Literature review Interviews, surveys (through MIS) Card sorting Field studies Usability Determine the ease with which our users can employ a particular product/site the library has in development or in use. Assess need for usability activities Design usability tests Recruit testees Perform tests Write usability report

7. Clemons Laptop Pilot Project

8. Research Process Review of spring 2007 Clemons software statistics Paper survey in Clemons during two days of fall finals, N=162 Three focus groups of Clemons students, N=32 Literature Review

9. Round 1 Brainstorming

10. Yellow=Original suggestion Pink=Reactions to suggestions Brainstorming

11. Yellow=Original suggestion Pink=Reactions to suggestions

12. Brainstorming

14. Visualization

16. Blacklight Research Process Wants and Needs Analysis Guided Interviews Usability Testing Literature Review

17. Blacklight http://blacklightdev.lib.virginia.edu