2. “What is it?”
“Looking After your Christmas” is a National Sales Campaign for the ASC’s - Contact Centre, General Enq, Powerdial and Landlords.
The national campaign offers you the chance to win daily Qdos rewards for selling the appropriate product to the customer, adding value to OBG
Prizes ranges are unlimited dependant on the certain products and volumes you sell on a daily basis.
Additional rewards include:
Uplift % rewards for providing excellent customer service, Daily site draw entry for acquiring certain points during each day , TM style league Incentive competing around conversion levels.
Campaign launches on Monday 12th December 2011 for 1 week only..!

3. Energy (Gas or Electricity)
How does it work? Part 1
Each CSA will be rewarded on an in day sales volume basis. Each product with be worth a certain amount of points. The more points you earn the more Qdos you achieve.
Points rewards will only be earnt on 10,15,20,25,30,35,40 etc denominations only.
Product
Points
CHC 2
GAC 3
HEC
P&D
KAC
Energy (Gas or Electricity) 5 HE 1
WSP
Full time CSA’s
Daily Example ( 1 x Gas, 1 x GAC, 1 x P&D) = 10 Points £10
Daily Example ( 1 x Elec, 1 x KAC, 1 x GAC, 1 x Gas) = 16 Points £15
Daily Example ( 1 x GAS, 1 x Elec, 1 x GAC, 1 x KAC, 1 x HEC, 1x WSP = 20 points £20
Full time CSA’s - A mixture of 3 products are needed each day for the reward to be allocated.
Points are unlimited so the more you sell the more you earn

4. How does it work? Part 1 Continued…
Part Time CSA’s – <25 hours
Part time CSA’s – A mixture of 2 products are needed each day for the reward to be allocated. Points are unlimited so the more you sell the more you earn!
The points needed are reduced – Please see below.
8 points = £ points = £ points = £20 etc
Daily Example ( 1 x Elec, 1 x KAC ) = 8 Points £10
Daily Example ( 1 x Gas, 1 x Elec, 1 x KAC, 1 x HEC, 1 x P&D) = 18 Points £20
Product point values are exactly the same as full time. Please refer to page 3 for full product points detail.
Campaign progress / daily Updates…
Each day you will be able to review your campaign progression by logging onto the Qdos web site… This will be updated from the previous the day, and will be available from 11am to review your earnings!
You can use the Agent search or the agent summary tabs to review your progress! All the detail is at a touch of a button!

5. “Great ASC giveaway” Santa’s arrived early!
Each day you all have the chance to walk away with some excellent additional prizes on top of your point allocation rewards. There will be 3 draws completed each day on every site!
How do you get yourself included in the draw?
Full time agent - Example – If you gain 15 points (1x Gas,1xElec, 1 x Hec 1 x P&D) Monday 12th December. You will be entered into the site draw on Tuesday 13th to be one of the lucky winners to take away a superb prize… 3 winners per day per site! (2 draws only on Saturday / Sunday)
A total of 19 excellent prizes up for grabs over the week long campaign on every site!
All the prizes will be on site and its 1st come 1st serve… The sooner you enter the more chance you have of getting the prize you want…
Full time - 15 points needed inday
Part time – 13 points needed inday
Prizes consist of Xbox games console, £150 retail vouchers, Nintendo Wii, Cinema System, Ipod nano, Digital camera, GHD straighters, Sony Blu ray player, TV & DVD combo, Dyson Vacuum etc….

6. Re-accreditation Process
Providing an excellent Customer Service… Key to long term success
Our goals are to be number one at customer service as well as growing our business. Therefore delivering an excellent service and then promoting our wider range of products on the back of this gives great customer service.
During the campaign you will be rewarded an additional 10% uplift on your rewards for gaining platinum scores. So if you achieve £200 during w/c 12th December and achieve platinum scoring an additional £20 will be added to your payments, so your reward payment will be £220.
During the last national campaign “Rescue Me” in weeks 46 & 47 we saw some excellent results for both sales and compliance … We need to continue this excellent performance and we all have a part to play in delivering theses successes.
It is important that when we sell to a customer, we provide the right information, we don’t provide specific product selection advice and we gain explicit consent – all the things supported by our QA CEC model.
If any of the below area’s are not achieved during the campaign then no campaign reward payment will be paid out for the reward earnt w/c 12th December…
Connect B, Connect C, Maximise B, Maximise C, Maximise D, Maximise E, Maximise F and Confirm A
Re-accreditation Process
All CSA’s that are currently in the re-accreditation process or enters throughout the campaign then no reward will be paid out during the campaign.

7. TM Reward
One of the key objectives of the national campaign is to maximise all the opportunities your teams have to advise our customers around the excellent levels of cover we have to offer now we are in our most crucial part of the year.
We have decided to bring in a new way of rewarding TM’s for the Christmas Campaign which will put you all into 1 of 3 leagues on your site! The league you will enster will be based on your 6 week conversion baseline performance.
You will compete with similar TM’s around your baseline sales conversion performance in your league and the top 3 teams will be awarded based on the final week conversion ranking. (Powerdial data / none call data will be added / removed from your performance)
Reward funding per site has been devised based on Site FTE / Team volumes.
This new style mechanics has been brought in the recognise consistent high performing teams
Further detail / league positions will be produced later in the week (w/c 5th December)
Daily updates will be produced and available to view each day on the Qdos web site.
May the best teams win! Good luck all!

8. Terms & Conditions – Important **Please Read**
All data will be taken from automated reporting e.g. PIPP/APS/Isaac
Rewards will be issued using the MI stated above, and reward payment will be made after each week once the QA MI is available.
Only the sales shown on PIPP/APS/Isaac will be used for reward purposes. Incorrect system entry that does not show on the MI reporting will not be counted towards the campaign.
No reward will be paid out for any campaign related reward if Connect B, Connect C, Maximise B, Maximise C, Maximise D, Maximise E, Maximise F and Confirm A are not achieved during each week of the campaign.
Any QA related queries to be sent to the ASC QA team first of all, The QA team will have the final say over QA scoring and the re-accreditation process.
No additional sales will be added with out the approval of the Head of Commercial Acquisition & National Incentives Manager
Queries should be directed to your site contacts in the first instance and should escalated to Commercial MI if necessary. The SLA is 3 working days for turnaround from when the 1st is sent.
Only the Head of Commercial Acquisition & National Incentives Manager can allocate additional rewards, if deemed appropriate.
TM Baseline performance will not be changed for any team changes i.e. sickness, annual leave, team changes pre and during the campaign.
Landlords – LIG included within GAC as a participating product. LIE not included in the campaign.
Through out the duration of the campaign Quality of sales will be measured and should it be deemed that sales are being made inappropriately Site nominees have the authority to remove agents from the campaign.
“TM” League – A minimum of 5 team members and 400 calls must be taken each and every week to be entered into the league competition.
All queries / amendments will need to be sent in by Wednesday 21st December 2011 … Any after this date will not be changed.
All CSA / TM reward payments will be paid directly into individual Qdos accounts unless otherwise stated
Upgrades from 1s to 2AFI will not be included in the points allocation for any part of the campaign
If No QA assessment is completed each week, then a 4 week average will be calculated…This needs to be an average of 95%+ for the additional QA uplift to be awarded.
The ASC Giveaway Prizes are for visual purposes only… They are not the exact prizes as stated on the briefing pack
KAC point allocation is based on customer sales not appliance. i.e. 2E3 = 1 x KAC for point allocation