1. ORR’s monitoring of Highways England Performance in RIS1 Lessons for RIS2 8 November Richard Coates

2. How is Highways England performing in RIS1? What can we learn for RIS2?

3. Annual assessment 2016-17 key messages
Highways England’s performance remains good across a range of measures 2
The company has missed its targets on road user satisfaction and network condition 3
It has improved its planning of major improvements 4
There is further work for the company to do to improve its asset management

4. How is Highways England performing in RIS1?
Performance remains good across a range of measures
Major schemes generally being delivered to plan
98.4% available (target of 97%)
85.9% incidents cleared in an hour (target of 85%)
Traffic kept flowing
Becoming more efficient
£169m efficiencies achieved to date
(ahead of plan, road period target of £1.2bn)

5. How is Highways England performing in RIS1?
Some areas for attention
Network condition below target – improvement plan in place
94.3% in good
condition
(target of 95%)
User satisfaction below target – customer service plan developed
89.1% satisfaction
(target of 90%)

6. Lessons for RIS2? Roads reform starting to deliver benefits
Retain 5 year funding and outcomes package
Retain a balanced package of outcomes / outputs
Reflect diverse road user and stakeholder requirements
Encourage performance in-the-round
Challenging but deliverable

7. How is Highways England performing in RIS1?
Improvements to planning
More structured approach to planning major schemes

8. Lessons for RIS2? Increase focus on good quality improvement plans
Plans which ease delivery constraints
Schemes sufficiently developed
Plans which minimise disruption
Understand impact of RIS1 on RIS2
Continue with long-term certainty of funds and outputs
Driving more efficient planning
Greater certainty for suppliers
Long-term engagement with suppliers

9. How is Highways England performing in RIS1?
More to do on asset management
Need for better plans and more efficient delivery

10. Lessons for RIS2? Increase focus on long-term asset management
Based on network need (and good data)
Minimising whole life cost
Moving away from annual cycle

11. Thank you! richard.coates@orr.gov.uk