1. World class applications

2. Going Lean in Health Care
IHI white paper
P. 2 – 9, (5/24 – 12/24), Introduction
P. 14 – 17, (17/24 – 20/24), ThedaCare + Conclusion

3. Virginia Mason Medical Center
Harvard business case study
P. 7 – 12, Virginia Mason Production System

4. Intermountain Healthcare Training program
Pilot Project at Community Medical Center
P. 251 – 255 (3/9 – 7/9)

5. Driving Improvement in Patient Care
University of Pittsburgh Medical Center
Problem solving needs
Employee’s responsibility
Resources
Teaching
Managerial supports
P. 585 – 589 (1/11 ~ 5/11)

6. Cincinnati Children’s Hospital Medical Center
Jim Anderson, CEO, attorney, (not physician)
Quality improvement methods (believer)
Lee Carter, Chairman of the board
Transparency about improvement
Background, History of Process Improvement at CCHMC, Building Momentum
p. 1 ~ p.6