1. ISG technology ComplexITy Made Easy

2. 2 About ISG technology A leading UK based IT services specialist with 30 years of experience Five office locations in the UK One European Support Centre in Sofia Complex solutions for IT Infrastructure IT Services Outsourcing Solutions Unrivalled expertise in IT Intelligence Project Management Working within retail, finance, health, education and leisure sectors

3. 24x7 Service Desk Support Server management and administration SharePoint and application development Network infrastructure solutions Remote assistance Desk side assistance Virtualisation IT support services ITIL knowledge 3 WHAT WE LOOK FOR IN… IT Support Services

4. Knowledge of: Microsoft Windows 2000, 2003, 2008 Server OS Microsoft Exchange Server; Basic Active Directory; Desktop/Laptop operating system re-installation and configuration; Desktop/Laptop operating systems fault diagnostics and remote repair; How-To support for supported Desktop/Laptop applications; Desktop/Laptop application setup and configuration; PC desktop/laptop hardware support Patch and upgrade support; Trouble-shooting and problem-solving attitude Excellent English Client-oriented approach Knowledge of ITIL 4 WHAT WE LOOK FOR IN… IT Support Employee Profile

5. Communication with clients Round-the-clock project management and reporting Co-ordinate access material and equipment requirements Provide remote support Detailed scheduling, access arrangements, supplier deliveries Progress reports and escalations 5 WHAT WE LOOK FOR IN… Project Support Services

6. Knowledge in Project management methodology (Prince 2, PMI): Project planning Project coordination Real-time escalations Reporting Excellent English Client-oriented approach ITIL 6 WHAT WE LOOK FOR IN… Project Support Employee Profile

7. About us: We are young, self-directed and have a can-do attitude We work hard but we also know how to have fun together Our job-related offer: Work with cutting-age technologies Training and Certification Travel, work and training in the UK Career development opportunities and internal promotions Cross-cultural experience Test Lab and library We provide: Competitive salary Private medical insurance Social benefits, including food and flexi vouchers Additional days off scheme 7 WHY WORK WITH US

8. 8 WHO WE WORK WITH

9. 9 HOW TO CONTACT US S UBMIT YOUR CV AT BGHR @ ISG - TECHNOLOGY. COM V ISIT US AT HTTP :// WWW.I SG - TECHNOLOGY. COM O UR C AREER P AGE HTTP :// WWW. ISG - TECHNOLOGY. COM /J OBS /V IEW J OBS. ASPX L INKED I N HTTP :// WWW. LINKEDIN. COM / COMPANY / ISG --- TECHNOLOGY F ACEBOOK HTTP :// WWW. FACEBOOK. COM /ISG TECHNOLOGY T WITTER HTTP :// TWITTER. COM /#!/ISG TECHNOLOGY