2. IT Business Solutions as an effective enterprise management tool Sergejs Jermakovs Application Sales Manager Oracle Latvia

3. Enterprise Applications & Decision Drivers Development Tendences Business Solutions Positioning Cost of Business Solution Recommended steps Agenda Enterprise Applications & Decision Drivers Development Tendences Business Solutions Positioning Cost of Business Solution Recommended steps

4. Source: IDC, 2004 ENTERPRISE APPLICATIONS ERMSCM Accounting HRM/Payroll Inventory Management Procurement/Sales Order Processing Maintenance Management Others Sales Automation Marketing Automation Customer Service & Contact Center Manufacturing Retail Wholesale distribution Logistic CRM ~ Project Management ~ Business Performance Management ~ Contract Management ~ Treasury Management IDCs Enterprise Applications Market Segments

5. The 90s Are Over 1990s ERP Solution Decision Drivers Windows Client/Server technology Dude: the word is E-Business Armageddon: Dec. 31 2000! Fear, Uncertainty and Doubt: The Euro

6. Great Expectations Tight integration Proved ROI Business processes understanding Change management BI, CPM, EPB, B2B, to B or not to B? No surprizes!

7. - and outsourced it to Flextronics Ericsson has stopped their production of mobile phones! Heres the sportscar from the Finnish tractor manufacturer Valmet - sold under the Porsche Boxster brand - from now on they are manufactured by Sanmina-SCI IBM, the PC pioneer, has now manufactured its last laptop Microsoft is becoming a hardware manufacturer! - Not really, the only thing MS has built on the XBox is the brand

8. Supply Chain Drivers Lower Costs Reduce Inventory Reduce Manufacturing & IT Costs Lower Costs Reduce Inventory Reduce Manufacturing & IT Costs Improve Customer Service Meet Quality & Delivery Commitments Drive Increased Revenues Improve Customer Service Meet Quality & Delivery Commitments Drive Increased Revenues Increase Efficiency Accelerate Productivity & Cycle Time Gains Enable Real-Time Visibility Across the Supply Chain Increase Efficiency Accelerate Productivity & Cycle Time Gains Enable Real-Time Visibility Across the Supply Chain

9. Agenda Enterprise Applications & Decision Drivers Development Tendences Business Solutions Positioning Cost of Business Solution Recommended steps

13. Services

14. Agenda Enterprise Applications & Decision Drivers Development Tendences Business Solutions Positioning Cost of Business Solution Recommended steps

15. Customer Profiles UPPER LOWER UPPER Platform IBM iSeries Sun/HP/IBM LINUX Oracle/DB2/SQL Server Characteristics Higher OLTP >$250 million A/R >500 employees Stable growth Strong IT dept Concerns Integration Analytics Customization LOWER Platform Intel Microsoft Other DBMS Characteristics Lower OLTP < $250 million A/R < 500 employees Rapid growth Stretched IT Dept Concerns Ease of use Ease of rollout Quick ROI MID MARKET

16. 14 million 7,000 13,000 0.04% 0.08% 0.88% 99.0% 125,000 Sizing the Western European SMB Market 500-999 Employees 100–499 Employees 1–99 Employees Source: IDC Western Europe SMB Program 1000+ Employees Number of companies in Western Europe, 2004 Small and Medium Businesses

17. ERP vendors Revenue Amount

18. Agenda Enterprise Applications ERP Solution Decision Drivers Development Tendences Business Solutions Positioning Cost of Business Solution Recommended steps

19. Cost of Business Solution ERP modules (functionality) Hardware Additional programming Implementatiion Project management Support Upgrades Return on Investment(ROI) Cost-Benefit Analysis (CBA) Total cost of ownership (TCO)

20. Agenda Enterprise Applications & Decision Drivers Development Tendences Business Solutions Positioning Cost of Business Solution Recommended steps

21. IT strategy Internal project group Requirement specification Existing business processes Missing functionality External consultants ROI calculation Recommended steps

22. Questions

23. Contacts Sergey Jermakov Application Sales Manager Oracle Latvia 21 K.Valdemara Str., Riga, Latvia, LV-1010 http://www.oracle.com/solutions/ Phone: +371 7046090 Fax: +371 7287017 Direct: +371 7046084 Mobile: +371 9130906 E-mail: sergejs.jermakovs@oracle.com http://www.oracle.com/solutions/sergejs.jermakovs@oracle.com