1. Business letters
Lenka Lexová

2. Letter head1 Address2 Date2 Greeting3 Body of the letter4 Close3
Messrs Kenneth Beare
2520 Visita Avenue
Olympia, WA 98501
USA
Jackson Brothers, Ltd.
rd Street
New York, NY 12009
September 12, 2013
RE: Enquiry
Your ref.
Our ref.
Dear Sirs
With reference to your advertisement in
yesterday's New York Times, could you please
send me a copy of your latest catalogue. I
would also like to know if it is possible to
make purchases online.
Yours faithfully  
Lenka Lexová
(Signature)
Encs:(4)
Letter head1
Address2
Date2
Greeting3
Body of the letter4
Close3
Signature5
Enclosures5

3. Parts of a business letter
A business letter has usually 5 parts:
Letter head which includes the address of the sender
Address (of the buyer) and Date
Greeting and Close
Body of the letter
Signature and Enclosures

4. Address Messrs Peter and Paul 25 Oak Street Denver, Colorado,25698 USA
The word Messrs is used before the name of a firm, the abbreviations Inc. and Ltd. are used after the name
The number of the house comes before the name of the street
In Britain the postcode follows the name of the city, in the USA the name of the state
AAA Ltd. (Inc.) 23 Blue Street London LK5 4MN Britain

5. There are four basic possibilities how to write the date:
5th June (the fifth of June)
5 June (the fifth of June)
June 5th (June the fifth)
June (June the fifth)
There is no full stop after the cardinal number
The date in the letter may be flush right or flush left but never centred:
September 12, September 12, 2013

6. Greeting and close a letter sent to:
The USA: Gentlemen Dear Sirs Dear Mr Brown Yours (very) truly Yours sincerely
Britain:
Dear Sirs
Dear Mr/Mrs/Ms
Brown
Yours faithfully
Yours sincerely
There is no coma after the greeting and close of the letter
There is no full stop after Mr, Mrs, Miss, Ms
The title Ms is used to avoid distinguishing whether the woman is married or not

7. Body of the letter
The body of the letter includes the particular text (content) of the letter which is different according to the type of the business letter
The most obvious types of business letters are:
Inquiry Offer
Reply to offer Order
Complaint Reply to complaint
Advice of dispatch Execution of orders

8. 2520 Kenneth Beare Washington 98501 Olympia USA Visita Avenue Messrs
Put the lines into the correct order to make an address then suggest correct greeting and close :
2520
Kenneth Beare
Washington 98501
Olympia
USA
Visita Avenue
Messrs
Messrs Kenneth Beare
2520 Visita Avenue
Olympia, WA 98501
USA
Gentlemen
Dear Sirs
Yours (very) truly
Yours sincerely

9. Put the lines into the correct order to make an address then suggest correct greeting and close :
MO 21 KP 236 Ltd. Adam Smith Green Street Brighton England
Adam Smith, Ltd. 236 Green Street Brighton MO 21 KP England Dear Sirs Dear Mr Smith Yours faithfully Yours sincerely

10. The missing part is the letter head
Put the letter into correct order, name its parts.What parts are missing?
David Black We are pleased to inform you that your order was dispatched from the factory on 5 January. Enc. (5) Browe Ltd. 25 White Lane Chester MN7 J5H England Dears Sirs Yours faithfully 1 January 2013
Signature6
Body of the letter4
Enclosures7
Address1
Greeting3
Close5
Date2
The missing part is the letter head

11. Explain the abbreviations:
As soon as possible
Please reply
Number
Piece(s)
Enclosure(s)
Regarding
Regards
Limited
Incorporated
asap.
RSVP No
pc(s).
Enc(s). re
Rgds
Ltd.
Inc.

12. Resources
ASHLEY, A. Oxford Handbook of Commercial Correspondence. 1.vyd. Plzeň: Fraus, 1999, 128 s. ISBN
BABÁKOVÁ, Jiřina. SACHS, Rudolf. Anglická obchodní korespondence. Commercial Correspondence. 1.vyd. Plzeň: Fraus, 1999, 128 s. ISBN
DYNDA, Antonín. Česko-anglická obchodní korespondence. 1. vyd. Praha: PRAGOEDUCA, 1995, 513 s. ISBN
GAVLASOVÁ, Milena. PYTELKA, Josef. Angličtina pro ekonomické obory. 1.vyd. Praha: Státní pedagogické nakladatelství, 1987, 128 s.