2. Resistance to Change and Change Management
Chapter 19
Resistance to Change and Change Management
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3. Learning Outcomes
After completing this chapter, the student should be able to:
Identify the drivers of change.
Understand the various change models.
Identify the various barriers to change.
Understand the step-by-step change process.
© 2010 Jones and Bartlett Publishers, LLC

4. Drivers of Change External / social Industry / task Internal
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5. Individual Barriers to Change
Fear of the unknown
Reduction in personal need fulfillment
Real or perceived stress
Loss of status or personal power
Loss of equilibrium
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6. Lewin’s Change Model Unfreeze Change Refreeze Driving forces
Restraining forces
Unfreeze
Change
Refreeze
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7. Kotter’s Eight Steps for Successful Organizational Change
Establish a sense of urgency
Create a powerful guiding coalition
Develop a vision
Communicate the vision
Empowering others to act on the vision
Planning for and creating short-term wins
Consolidate improvements and produce more change
Institutionalizing new approaches
© 2010 Jones and Bartlett Publishers, LLC