1. WELCOME
Mrs. Sushma Jacob

2. Achieving
Success
Through Effective
Business
Communication

3. Communication Model
(sender -> message ->reciever).

4. Feedback for two - way communication
What Is Communication?
Message/Information
Barriers
Bridge of
meaning
Develop
idea
Encode
Transmit
Receive
Decode
S E N D E R
Accept
Use
R E C E I V E R
Steps: 1 2 3 4 5 6 7
Feedback for two - way communication 8

5. Communication-Symbolic Presentation
Bridge of meaning
Misunderstanding
Parties to the communication
Feedback

6. Goal Of Communication Communication Person Content + Spirit How ?
Verbal
Non - Verbal
Oral & Written
Body language
Gestures
Person
Must Understand
Content + Spirit
How ?
- Use Proper Words
- Personal Touch
- KISS - Keep It Short & Sweet

9. Why is it (EC)so Important…….?
It helps people to understand each other.
Encourages others to think divergently
Stimulates others to take action.
With good Communication Skills one can anticipate problems, make decisions, supervise others, develop relationships
Make an impression on your colleagues, superiors, employees, investors , customers and stakeholders.

10. Benefits of Effective Communication

11. Characteristics of B.C.
Provide Practical Information- how to do something, Changed procedures Causes of problems & solutions, Status of project.
Give Facts instead of impressions- Clear convincing, accurate & ethical.
Clarify & condense Info.-tables, charts, diagram, Explain process & Imp. of info.
State precise responsibility –directed to a specific audience.
Persuade others & offer recommendations
Clarity of how product will help.

14. Developments in today’s Work-place
1. Advances in Technology – Internet, Fax, ,
Better Tools,- Increase speed , Effectively & efficiently People can work from homes, cars, airports & hotels Intranets, Extranet, E-commerce.
2. Globalization and Culturally Diverse Wok-force.
3. Team Based Communication – Command & Control Style.
Today Organizations use Team & Collaborative Methodologies to succeed in the competitive
& Global Market

15. TEAM BASED COMMUNICATION

16. PERFECT COMMUNICATION

17. Communication in Organizational Settings………
When you join a Co. –You are a link in the information chain.
It is the life line of a Co.
There are 2 lines-Internal & External
Formal and Informal
1.Internal -Transfer of Info. Inside an Org. Eee.Grass level reaction-imp.-little ‘Gems of Information’
2.External – To the Outside World-Customers, suppliers, competitors & investors
3.Formal – Org. Chart Sum.- Line of Auth.-Down-
Up-solve problems, know what is happening in Co.
Horizontal –lateral & diagonal Inter-Depart. Co-ordinate tasks & solving problem
4.Informal Grapevine - supplements official

18. How does it take place in the Work Place?
Internal
External F O R M A L
Planned communication
Insiders
-Letters, Reports Memos
Follow Company’s
Chain Of Communication.
Planned Communication
Outsiders – Letters, reports, speeches, web-sites & news releases I N F O R M A L
Casual Communication
Employees, Face-to face
, Phone
Does not follow the chain of communication.
Casual Communication with Suppliers, Customers, Investors, Outsiders
, Phone, Face to face

19. UPWARD
COMMUNICATION
Clarity of Communication
Team Work
Success in reaching
the Company’s goal

20. When IN Crisis……….. DO Prepare ahead identify potential problems
Crisis Mgt Plan
Get top Mgt. in
Prevent conflicting
Statements
Don’t
Don’t blame anyone for anything.
Let the Person in Charge of Crisis management plan LEAD

21. Barriers Communication
C. Barriers block the C. Process. It distorts the Sender’s meaning.
1.Perceptual & Lang.differences
2.Restrictive Environment –distorted, fragmented or blocked by authoritarian style of Management.
3.Distractions –bad connection, poor health, uncomfortable chair, poor acoustics.
4.Deceptative Tactics – manipulative, illegal, unethical messages.
5.Information Overload

22. Guidelines –Communication Barriers
1. Adopt Audience Centered Approach
-Know them , Use common sense & imagination
2. Create an Open Communication Climate
Encourage Eee.’s contribution, facilitate feed-back, modify C. levels
Constructive Feedback- asking specific Q.s Being receptive to the audience, Focus on the problem and never get personal. Co. uses survey, news letters, ,.Real-Time 2-Way Chat.
3. Commit to Ethical Communication – It is C. /lang. that is not manipulated ,is accurate & sincere. It should be Facts. (Knowing the diff. between what you have a right to do & what is the right thing to do.) 1.Palgiarism2. Selective misquoting .) 3.Misrepresenting Nos. 4. Distorting visuals.
Ethical Dilemma – choosing bet. Alternatives that are not clear.
Ethical Lapse – making a clear unethical or illegal choice.
4. Create lean Efficient Messages – separate necessary & unnecessary messages, Control emotions before you are carried away, Overcome Listening Barriers

23. Communication
Communication - information is exchanged between or among individuals through a common system of symbols, signs, and behavior.
As a process, communication has - expressing feelings, conversing, speaking, corresponding, writing, listening and exchanging
People communicate to satisfy needs in both their work and non-work lives.
People want to be heard, to be appreciated and to be wanted.
They also want to accomplish tasks and to achieve goals.
A major purpose of communication is to help people feel good about themselves and about their friends, groups, and organizations.
For true communication, there must be a transmission of thoughts, ideas and feelings from one mind to another.

26. Non – Verbal Communication

27. Non – Verbal Communication

28. Body Language - so natural….

31. LOOK
And IDENTIFY
What TYPE of communication?

32. Imp. of Grammar in Communications
A language - voice sounds, intonations or pitch, gestures
or written symbols which communicate thoughts or feelings.
Human spoken and written languages can be
described as a system of symbols (sometimes
known as lexemes) and the grammars (rules)
by which the symbols are manipulated.
Language learning is normal in human
childhood. Most human languages use patterns
sound or gesture for symbols which enable communication with others around them
Mother Tongue Influence

33. Effective Communication
- It is a bridge that crosses the " River of misunderstanding"
- Listener should understand what sender said in spirit & content
Effective
communication
Effective Sentence
Effective Communication
Vowel
Effective Sound
Effective Word
Consonant

34. ASSIGNMENT ………
1. Role Play- Situation –Grapevine in an office situation.
2.Plan the flow of Communication Direction & Type of Communication.
a. Personal Manager wants to announce annual picnic.
b. Dir. of Int. Comm. convince top mgt. the need of News letter.
c. Prod. Mgr. U want to make sure that the Fin. Mgr. & Sales Mgr. gets your scheduling estimates.
d. Mktg. Mgr.U want to help Eees.to understand co’s. goal & attitude to workers.

35. Assignment….
1.You have been nominated to speak in the Ex. Meeting to present your arguments for an Open Comm. Climate.
(Keep in mind the audience )
2.Your boss asked your team to look into the problems on the floor of the factory.
List out things you would need to know from your boss before you start into action.

36. Thank - You

37. ANY QUESTIONS?