1. Increasing Class Volume
CQI
at work

2. CQI Method

3. Problem
Reduced attendance in group classes

4. Collect Data & Analyze Fiscal Year Total Pts # 1:1 % 1:1 Group Only
Grp
&
Both
2009
5282
4789 91 24
460 9
2010
5397
4984 92 15
398 7
2011
4649
4447 96 1
201 4

5. Analyze and Generate Recommendations
Brain Storm at board meeting and with staff:
Reduced referrals from MDs
Medicare patients not aware of group requirement
Patient satisfactions with groups
Initial preference for one on one

6. Implementation
Attend MD monthly meetings to market groups and explain Medicare guidelines
Reinstitute patient satisfaction for Diabetes Today group classes
Work with central appointments and call center –developed script for staff to use with Medicare patients