1. CPR for the COMMUNCICATION CHALLENGE
CPR for the Communication Challenge
CPR for the COMMUNCICATION CHALLENGE

3. CPR for the Communication Challenge
How we communicate…
Verbal
Written
Listening
Silence
Body language
Electronic

4. CPR for the Communication Challenge
Are you a Communications Leader or a Bust?
Should you care?
Where do you want your career to go?

5. CPR for the Communication Challenge
Communications
Impacts the first and last impressions you present
Enhances or diminishes your business image
Announces who you are to colleagues and friends
Reflects that you either embrace or avoid cultural and generational sensitivities.

6. CPR for the Communication Challenge
Are You Burger Girl…

7. CPR for the Communication Challenge
Signs that you are Burger girl or guy…
Loud, obnoxious
Lots of personal calls at work
Everyone knows your business
Everyone knows your “lack of work ethic”
Not dressed for success
“Service, I’ll show you service”
I am speakin’ “anglishh”
I right “anglishh” good too

8. CPR for the Communication Challenge
Just because you’re the boss…

9. CPR for the Communication Challenge
Did you see signs of poor communication?
Silence
Staring
Body language
Failure to accept responsibility
Focus on perceived injustice
Sending an while angry

10. CPR for the Communication Challenge
The Power of (or stupidity of)
If your is emotionally charged, walk away from the computer and wait to reply.
Do NOT TYPE IN ALL CAPS. That's yelling or reflects shouting.
If you bold your type, know you are bolding your statement and it will be taken that way by the other side - X10!
Address your contact with the appropriate level of formality and make sure you spelled their name correctly. Spell check.

11. CPR for the Communication Challenge
The Power of (or stupidity of)
Include a courteous greeting and closing. Helps to make your not seem demanding or terse.
Read your to ensure the tone is that which you desire.
Are you using proper sentence structure? First word capitalized with appropriate punctuation?
typing your s in all small case gives the perception of lack of education or laziness.

12. CPR for the Communication Challenge
All of your communication speaks to who you are…
Someone I would like to hire.
Someone I would like to mentor or coach.
Someone I would like to promote.
Someone I want on my team.

13. CPR for the Communication Challenge
There are seven essential elements to successful business communication:
Structure – Opening, body, close
Clarity – Clear message
Consistency – Message does not change
Medium – Use the medium that allows greatest accuracy, comprehension, time cost
Relevancy – Message important to reader
Primacy/Recency – Power and memorability of opening and closing
Psychological Rule of 7±2 – Don’t overload. 5-9

14. CPR for the Communication Challenge
Questions