1. Theresia Niedermüller
Application of the Standard Cost Model in Austria: Baseline measurement for citizens
Federal Chancellery, 20 October 2009

2. Project
Two elements:
Measuring most burdensome IOs using SCM methodology
Identifying and implementing “fast track actions”
Objectives:
Measuring the time and out-of-pocket costs spent per IO
Taking into account irritation factors and service quality
Creating a list of measures, which can be felt by citizens

3. Timeline May 2009 May-June 09 Sep-Nov 09 Dec 09 -Feb 10 March 2010
Projectstart
Pilot
Legal analyses
SCM
Measurement
Adoption of
measures
Finding
measures:
Implementing measures
April 2010

4. --> Identification of potential for improvements
SCM Measurement (1)
Burdens are measured in time (hours) and out-of-pocket-costs (e.g. travel expenses, copy expenses)
Measured minutes will be converted into “quality minutes”
Integration of qualitative aspects in the questionnaire
Phase model
No full baseline measurement, BUT prioritised measurement
--> Quality minutes as starting points for measures
--> Identification of potential for improvements

5. SCM Measurement (2)
Interviews are done by poll-takers
Open tendering procedure
Costs are about € > less than expected
2.10.: Start with first interviews
Biggest challenge at the moment is the organization of/communication with all involved institutions

6. Latest developments
will be updated

7. -> Identifying potential for measures
Analyses by consultants
-> Identifying potential for measures
Workshops in ministries
presenting results of SCM, planning follow-up workshops
Finding Measures
Follow-up Workshops
by life situations, involving interest parties, experts etc.
Quality assurance of measures
focus groups
March 2010: List with measures

8. Ex-ante measurement
1 September 2009: Obligation to calculate AB for businesses AND citizens of any new draft legislation following general guidelines
Targets: more transparency and minimum quality
Calculation details on the impact are part of the legislative proposal as well as reasons for necessity and expected advantages
Ministry of Finance ensures the correct application of the SCM method
Easy tool to use for public servants, available for download on (German only!)

9. AB Calculator

10. Thank you for your attention!