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CIS12-3 IT Project Management

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Presentation on theme: "CIS12-3 IT Project Management"— Presentation transcript:

1 CIS12-3 IT Project Management
06/12/2018 Input, Output and Tools of all Processes Marc Conrad D104 (Park Square Building) Initiating Planning Executing Monitoring & Controlling Closing Integration Scope Time Cost Quality Human Resources Communications Risk Procurement 06/12/ :01:33 Marc Conrad - University of Luton

2 Integration Mgmt / Initiating Process Group Develop Project Charter
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Integration Mgmt / Initiating Process Group Develop Project Charter Input: Contract Project statement of work Environmental and organizational factors Organizational process assets Output: Project charter Tools & Techniques Project selection methods Project management methodology Project management information system Expert judgement 06/12/ :01:33 Marc Conrad - University of Luton

3 Marc Conrad - University of Luton
Integration Mgmt / Initiating Process Group Develop Project Scope Statement (preliminary) 06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Input: Project charter Project statement of work Environmental and organizational factors Organizational process assets Output: Project scope statement (preliminary) Tools & Techniques Project management methodology Project management information system Expert judgement 06/12/ :01:33 Marc Conrad - University of Luton

4 Marc Conrad - University of Luton
Integration Mgmt / Planning Process Group Develop Project Management Plan 06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Input: Project Charter Project scope statement (preliminary) Project management processes Forecasts Environmental and organizational factors Organizational process assets Work performance information Output: Project management plan Tools & Techniques Project management methodology Project management information system Expert judgement 06/12/ :01:33 Marc Conrad - University of Luton

5 Marc Conrad - University of Luton
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Integration Mgmt / Executing Process Group Direct and Manage Project Execution Input: Project management plan Approved corrective actions Approved preventive actions Approved change requests Approved defect repair Validated defect repair Output: Deliverables Requested changes Implemented change requests Implemented corrective actions Implemented preventive actions Implemented defect repair Work performance information Tools & Techniques Project management methodology Project management information system 06/12/ :01:33 Marc Conrad - University of Luton

6 Marc Conrad - University of Luton
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Integration Mgmt / Monitoring & Controlling Monitor and Control Project Work Input: Project management plan Work performance information Performance reports Rejected change requests Output: Recommended corrective actions Recommended preventive actions Forecasts Recommended defect repair Requested changes Tools & Techniques Project management methodology Project management information system Earned value management Expert judgement 06/12/ :01:33 Marc Conrad - University of Luton

7 Integration Mgmt / Monitoring & Controlling Integrated Change Control
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Integration Mgmt / Monitoring & Controlling Integrated Change Control Input: Project management plan Requested changes Work performance information Recommended preventive actions Recommended corrective actions Recommended defect repair Deliverables (approved) Output: Approved change requests Rejected change requests Project management plan (approved updates) Project scope statement (approved updates) Approved corrective actions Approved preventive actions Approved defect repair Tools & Techniques Project management methodology Project management information system Expert judgement 06/12/ :01:33 Marc Conrad - University of Luton

8 Integration Mgmt / Closing Process Group Close Project
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Integration Mgmt / Closing Process Group Close Project Input: Project charter Project scope statement Project management plan Contract documentation Organizational process assets Environmental and organizational factors Work performance information Deliverables (approved) Output: Administrative closure procedure Contract closure procedure Final product, service or result Organizational process assets (updates) Tools & Techniques Project management methodology Project management information system Expert judgement 06/12/ :01:33 Marc Conrad - University of Luton

9 Scope Mgmt / Planning Process Group Scope Planning
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Input: Project charter Project scope management (preliminary) Organizational process assets Environmental and organizational assets Project management plan Output: Scope management plan Tools & Techniques Expert judgement Templates, forms, standards 06/12/ :01:33 Marc Conrad - University of Luton

10 Scope Mgmt / Planning Process Group Scope Definition
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Scope Mgmt / Planning Process Group Scope Definition Input: Project charter Scope management plan Organizational assets Approved change requests Output: Project scope statement (detailed) Project management plan (updates) Tools & Techniques Product analysis Alternative identification Expert judgement 06/12/ :01:33 Marc Conrad - University of Luton

11 Scope Mgmt / Planning Process Group Create Work Breakdown Structure
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Input: Project scope statement (detailed) Project management plan Output: Work breakdown structure (WBS) and dictionary Tools & Techniques Work breakdown structure templates Decomposition 06/12/ :01:33 Marc Conrad - University of Luton

12 Scope Mgmt / Monitoring and Controlling Scope Verification
Executing Initiating Planning Closing 06/12/2018 Scope Mgmt / Monitoring and Controlling Scope Verification Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Input: Scope management plan Deliverables Project scope statement Work breakdown structure and dictionary Output: Verified scope Work breakdown structure and dictionary (updates) Tools & Techniques Inspection 06/12/ :01:33 Marc Conrad - University of Luton

13 Scope Mgmt / Monitoring and Controlling Scope Control
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Scope Mgmt / Monitoring and Controlling Scope Control Input: Scope management plan Work breakdown structure and dictionary Performance reports Work performance information Approved change requests Output: Requested changes Recommended corrective action Organizational process assets (updates) Project management plan (updates) Work breakdown structure and dictionary (updates) Tools & Techniques Change control system Variance analysis Re-planning Configuration management system 06/12/ :01:33 Marc Conrad - University of Luton

14 Time Mgmt / Planning Process Group Activity Definition
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Time Mgmt / Planning Process Group Activity Definition Input: Work breakdown structure and dictionary Project scope statement Organized process assets Project management plan Output: Activity list Activity list attributes Work breakdown structure and dictionary (updates) Milestone list Tools & Techniques Decomposition Templates Level of detail Expert judgement 06/12/ :01:33 Marc Conrad - University of Luton

15 Time Mgmt / Planning Process Group Activity Sequencing
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Time Mgmt / Planning Process Group Activity Sequencing Input: Activity list Activity list attributes Project scope statement Milestone list Output: Project schedule network diagrams Activity list (updates) Project management plan and scope statement (updates) Tools & Techniques Precedence Diagramming Method (PDM) Arrow Diagramming Method (ADM) Schedule network templates Dependency determination. 06/12/ :01:33 Marc Conrad - University of Luton

16 Time Mgmt / Planning Process Group Activity Resource Estimating
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Time Mgmt / Planning Process Group Activity Resource Estimating Input: Activity list Activity list attributes Organizational policies Resource availability Output: Activity resource requirements Resource requirements supporting detail Activity list (updates) Tools & Techniques Expert judgement Alternative identification Published estimating data Estimating software programs Bottom-up estimates by activity 06/12/ :01:33 Marc Conrad - University of Luton

17 Time Mgmt / Planning Process Group Activity Duration Estimating
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Time Mgmt / Planning Process Group Activity Duration Estimating Input: Activity list Activity list attributes Project scope statement Project cost estimates Activity resource requirements Resource availability Organizational process assets Risk register Output: Activity duration estimates Activity list (updates) Activity list attributes (updates) Tools & Techniques Expert judgements analogous duration estimating quantitatively based durations three-point-estimates of duration reserve time maximum activity duration 06/12/ :01:33 Marc Conrad - University of Luton

18 Time Mgmt / Planning Process Group Schedule Development
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Time Mgmt / Planning Process Group Schedule Development Input: Project scope statement Project schedule network diagrams Activity duration estimates Activity resource requirements Resource availability Risk register Activity list attributes Resources calendars Output: Project schedule Project schedule supporting detail Schedule management plan (updates) Resource requirements (update) Tools & Techniques Critical path method Schedule compression What if analysis Resource leveling Critical chain 06/12/ :01:33 Marc Conrad - University of Luton

19 Time Mgmt / Monitoring and Controlling Schedule Control
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Time Mgmt / Monitoring and Controlling Schedule Control Input: Project schedule Performance reports Approved change requests Schedule management plan Output: Project scheduel (updates) Requested changes Recommended corrective action Organizational process assets Tools & Techniques Progress reporting schedule charge control system performance measurement project management software variance analysis schedule comparison bar charts 06/12/ :01:33 Marc Conrad - University of Luton

20 Cost Mgmt / Planning Process Group Cost Estimating
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Cost Mgmt / Planning Process Group Cost Estimating Input: Project charter Project scope statement Project management plan Work breakdown structure and dictionary Time management plan Staffing management plan Risk register Environmental and organizational factors Organizational process assets Output: Activity cost estimates Activity cost supporting detail Tools & Techniques Analogous cost estimating Resource cost rates Bottom-up cost estimating Computerized tools Other cost estimating methods Contingency activities Cost of quality 06/12/ :01:33 Marc Conrad - University of Luton

21 Cost Mgmt / Planning Process Group Cost Budgeting
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Cost Mgmt / Planning Process Group Cost Budgeting Input: Activity cost estimates Work breakdown structure and dictionary Project schedule Project charter Project management plan Output: Cost baseline Project funding requirements Project management plan (update) Tools & Techniques Cost aggregation Management reserves Parametric modeling Expenditure raionalization 06/12/ :01:33 Marc Conrad - University of Luton

22 Cost Mgmt / Monitoring and Controlling Cost Control
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Cost Mgmt / Monitoring and Controlling Cost Control Input: Performance reports Approved change requests Cost baseline Project funding requirements Output: Project management plan (update) Required corrective action Estimate at completion Request changes Organizational process assets (update) Tools & Techniques Cost change control system Performance measurement Project performance reviews Computerized tools Variance management 06/12/ :01:33 Marc Conrad - University of Luton

23 Quality Mgmt / Planning Process Group Quality Planning
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Quality Mgmt / Planning Process Group Quality Planning Input: Project charter Project management plan Project scope statement Organizational process assets Environmental and organizational factors Output: Quality management plan Quality metrics Quality checklists Process improvement plan Project management plan (updated) Tools & Techniques Cost-benefit analysis Benchmarking Design of experiments Cost of quality 06/12/ :01:33 Marc Conrad - University of Luton

24 Quality Mgmt / Executing Process Group Perform Quality Assurance
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Quality Mgmt / Executing Process Group Perform Quality Assurance Input: Quality management plan Quality metrics Process improvement plan Work performance information Approved change requests Quality control measurements Output: Requested changes Recommended corrective actions Organisational process assets (updates) Project management plan (updates) Tools & Techniques Quality planning tools and techniques Quality audits Process analyses Quality control tools and techniques Benchmarking 06/12/ :01:33 Marc Conrad - University of Luton

25 Quality Mgmt / Monitoring & Controlling Perform Control Quality
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Quality Mgmt / Monitoring & Controlling Perform Control Quality Input: Quality management plan Quality metrics Quality checklists Organizational process assets Work performance information Approved change requests Product, service, or result Output: Recommended corrective actions Recommended preventive actions Requested changes Recommended defect repair Validated defect repair Project management plan (updates) Quality control measurements Organizational process assets (updates) Tools & Techniques Inspection Control charts Pareto diagrams Statistical sampling Flowcharting Trend analysis Defect repair review 06/12/ :01:33 Marc Conrad - University of Luton

26 Human Resources Mgmt / Planning Human Resource Planning
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Human Resources Mgmt / Planning Human Resource Planning Input: Activity resource estimates Environmental and organizational factors Project management plan Output: Roles and responsibilities Project organization charts Staffing management plan Tools & Techniques Organisational charts and position descriptions Human resource templates Networking Organizational theory 06/12/ :01:33 Marc Conrad - University of Luton

27 Human Resources Mgmt / Planning Acquire Project Team
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Human Resources Mgmt / Planning Acquire Project Team Input: Roles and responsibilities Project organization charts Staffing management plan Environmental and organizational factors Organizational process assets Output: Project staff assignments Resource calendars Staffing management plan (updates) Resource availability Tools & Techniques Pre-assignment Negotiation Procurement Virtual Teams 06/12/ :01:33 Marc Conrad - University of Luton

28 Human Resources Mgmt / Executing Develop Project Team
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Human Resources Mgmt / Executing Develop Project Team Input: Project staff assignments Staffing management plan Output: Team performance assessment Tools & Techniques General management skills Training Team-building activities Ground rules Co-location Recognition and rewards 06/12/ :01:33 Marc Conrad - University of Luton

29 Human Resources Mgmt / Monitoring & Controlling Manage Project Team
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Human Resources Mgmt / Monitoring & Controlling Manage Project Team Input: Project staff assignments Roles and responsibilities Project organization charts Staffing management plan Performance reports Team performance assessment Organizational process assets Output: Staffing management plan (updates) Requested changes Organizational process assets (updates) Tools & Techniques Observation and conversation Project performance appraisals Conflict management Issues log 06/12/ :01:34 Marc Conrad - University of Luton

30 Communication Mgmt / Planning Process Group Communications Planning
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Communication Mgmt / Planning Process Group Communications Planning Input: Organizational process assets Project charter Project management plan Project scope statement Output: Communications management plan Tools & Techniques Stakeholder analysis Communications requirement analysis Communications technology 06/12/ :01:34 Marc Conrad - University of Luton

31 Communications Mgmt / Executing Information Distribution
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Communications Mgmt / Executing Information Distribution Input: Work performance information Communications management plan Output: Project management plan (updates) Organizational process assets (updates) Tools & Techniques Communication skills Information gathering and retrieval systems Information distribution methods Lessons learned process 06/12/ :01:34 Marc Conrad - University of Luton

32 Communications Mgmt / Monitoring & Controlling Performance Reporting
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Communications Mgmt / Monitoring & Controlling Performance Reporting Input: Work performance information Project management plan Forecasts Approved change requests Deliverables Output: Performance reports Requested changes Project management plan (updates) Recommended corrective action Organizational process assets Tools & Techniques Information presentation tools Performance information gathering and compilation Status review meeting 06/12/ :01:34 Marc Conrad - University of Luton

33 Communications Mgmt / Monitoring & Controlling Manage Stakeholders
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Communications Mgmt / Monitoring & Controlling Manage Stakeholders Input: Project management plan Communication management plan Organizational process assets Output: Resolved issues Communications management plan (updates) Organizational process assets (updates) Tools & Techniques Communication methods Issue logs 06/12/ :01:34 Marc Conrad - University of Luton

34 Risk Mgmt / Planning Process Group Risk Management Planning
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Risk Mgmt / Planning Process Group Risk Management Planning Input: Project charter Project scope statement Project management plan Organizational process assets Environmental and organizational factors Output: Risk management plan Tools & Techniques Planning meetings and analysis 06/12/ :01:34 Marc Conrad - University of Luton

35 Risk Mgmt / Planning Process Group Risk Identification
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Risk Mgmt / Planning Process Group Risk Identification Input: Project charter Project scope statement Project management plan Organizational process assets Environmental and organizational factors Output: Risk register Project management plan (updates) Tools & Techniques Documentation reviews Information gathering techniques Checklists Assumptions analysis Diagramming techniques 06/12/ :01:34 Marc Conrad - University of Luton

36 Risk Mgmt / Planning Process Group Qualitative Risk Analysis
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Risk Mgmt / Planning Process Group Qualitative Risk Analysis Input: Project management plan Organizational process assets Work performance information Project scope statement Output: Risk register (updates) Tools & Techniques Risk probability and impact assessment Probability and impact matrix Risk data quality assessment Risk categorization Risk urgency assessment 06/12/ :01:34 Marc Conrad - University of Luton

37 Risk Mgmt / Planning Process Group Quantitative Risk Analysis
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Risk Mgmt / Planning Process Group Quantitative Risk Analysis Input: Project management plan Organizational process assets Risk register Output: Risk register (updates) Tools & Techniques Data gathering and representation techniques Quantitative risk analysis and modelling techniques 06/12/ :01:34 Marc Conrad - University of Luton

38 Risk Mgmt / Planning Process Group Risk Response Planning
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Risk Mgmt / Planning Process Group Risk Response Planning Input: Project management plan Risk management plan Risk register Output: Risk register (updated) Risk-related contractual agreements Tools & Techniques Strategies for negative risks or threats Strategies for positive risks or opportunities Strategy for both threats and opportunities Contingent response strategy 06/12/ :01:34 Marc Conrad - University of Luton

39 Risk Mgmt / Monitoring and Controlling Risk Monitoring & Control
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Risk Mgmt / Monitoring and Controlling Risk Monitoring & Control Input: Project management plan Work performance information Approved change requests Output: Recommended corrective action Requested changes Risk register (updates) Organizational process assets (updates) Tools & Techniques Risk reassessment Risk audits and periodic risk reviews Variance and trend analysis Technical performance measurement Reserve management 06/12/ :01:34 Marc Conrad - University of Luton

40 Marc Conrad - University of Luton
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Procurement Mgmt / Planning Process Group Plan Purchases and Acquisitions Input: Project charter Project scope statement Project management plan Work breakdown structure and dictionary Environmental and organizational factors Organizational process assets Risk register Output: Procurement management plan Contract statement of work Make-or-buy decisions Project management plan (updates) Tools & Techniques Make-or-buy analysis Expert judgement Contract types 06/12/ :01:34 Marc Conrad - University of Luton

41 Procurement Mgmt / Planning Process Group Plan Contracting
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Procurement Mgmt / Planning Process Group Plan Contracting Input: Procurement management plan Contract statements of work Project management plan Make or buy decisions Output: Procurement documents Evaluation criteria Contract statement of work (updates) Tools & Techniques Standard forms Expert judgement 06/12/ :01:34 Marc Conrad - University of Luton

42 Procurement Mgmt / Executing Process Group Request Seller Responses
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Procurement Mgmt / Executing Process Group Request Seller Responses Input: Procurement documents Organizational process assets Output: Qualified sellers list Procurement document package Proposals Tools & Techniques Bidder conferences Advertising 06/12/ :01:34 Marc Conrad - University of Luton

43 Procurement Mgmt / Executing Process Group Select Sellers
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Procurement Mgmt / Executing Process Group Select Sellers Input: Proposals Evaluation criteria Organizational process assets Risk register Risk related contractual agreements Qualified sellers list Procurement document package Output: Selected sellers Contract Contract management plan Resource availability Tools & Techniques Weighting system Independent estimates Screening system Contract negotiation 06/12/ :01:34 Marc Conrad - University of Luton

44 Procurement Mgmt / Monitoring & Controlling Contract Administration
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Procurement Mgmt / Monitoring & Controlling Contract Administration Input: Contract Performance reports Approved change requests Work performance information Selected sellers Output: Organizational process assets (updates) Requested changes Recommended corrective actions Contract documentation Tools & Techniques Contract change control system Buyer conducted performance review Inspections and audits Performance reporting Payment system Claims administration Records management system 06/12/ :01:34 Marc Conrad - University of Luton

45 Procurement Mgmt / Closing Process Group Contract Closure
06/12/2018 Integration Scope Time Cost Quality Human Resources Communications Risk Procurement Monitoring & Controlling Executing Initiating Planning Closing Procurement Mgmt / Closing Process Group Contract Closure Input: Contract documentation Contract closure procedure Output: Organizational process assets (updates) Tools & Techniques Procurement audits Records management system 06/12/ :01:34 Marc Conrad - University of Luton


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