1. Standards for Use Measures for Electronic Resources
Martha Kyrillidou
Association of Research Libraries
Use Measures for Electronic Resources
Chicago, IL
June 27, 2005

2. It’s…? “familiar” and digital

3. Draft report
Strategies for Benchmarking Usage of Electronic Resources Across Publishers and Vendors
By Wonsik “Jeff” Shim, Martha Kyrillidou, and Lynn Silipigni Connaway
With an appendix by Adam Chandler

4. Factors affecting usage numbers
Capture and counting methods
Usability of library web pages
User population
Instruction and marketing

5. Uses for usage statistics
Content providers
Libraries
Consortia
Users as readers and authors

6. Evolution ICOLC Guidelines ARL E-Metrics Pilot Project
CLIR Report by Judy Luther
NISO Z39.50 on Library Statistics
DLF ERMI
Project COUNTER
Webmetrics
ARL Supplementary Statistics
DigiQUAL+™
MINES for Libraries™

7. Issues affecting collection and use of usage statistics
Logistical
Technological
Environmental
Interpretational
Do not negate the need for effective deployment

11. Use is not everything
Focus on the USER

12. Developing DigiQUAL Survey Items
Background: ServQUAL ->LibQUAL ->DigiQUAL
DigiQUAL: 12 themes of DL service quality
Accessibility
Collection building
DL as community for users
Copyright
Navigability
Resource use
...developers
Role of federations
Interoperability
Evaluating collections
...reviewers
DL sustainability

13. Building a Survey (cont.)
Customize Survey
Issue: Flexibility vs. Standardization

14. Implementing Survey - Incentives
Issues: must be easily transferable, requires address - clear IRB

15. Analysis & Reporting - Issues
Interpreting results from individual libraries in the context of other sites