1. ECT 589: E-Commerce Management
E-Business Transformation
12/6/2018
ECT 589 Susy Chan, Ph.D.

2. Agenda Your feedback Market News
“IT doesn’t matter” or Does IT matter?
E-Business Transformation and IT Skills Portfolio
Case Study Presentation
Morningstar.com
Next week
Case study presentation
Reports and peer evaluation forms due
12/6/2018
ECT 589 Susy Chan, Ph.D.

3. Nicholas Carr: IT Doesn’t Matter HBR, May 2003
Identify 3 points discussed in Carr’s article.
Nicholas Carr: IT Doesn’t Matter HBR, May 2003
12/6/2018
ECT 589 Susy Chan, Ph.D.

4. Nicholas Carr: IT Doesn’t Matter HBR, May 2003
Do you agree with Carr’s assertions?
Why?
12/6/2018
ECT 589 Susy Chan, Ph.D.

5. Nicholas Carr: IT Doesn’t Matter HBR, May 2003
If you were interviewing for an IT job the interviewer referred to “IT Doesn’t Work” and asked you to defend the value of IT investment, what would you say?
Outline 3 arguments (with examples).
12/6/2018
ECT 589 Susy Chan, Ph.D.

6. E-Business Transformation: IT Skills Portfolio Management
12/6/2018
ECT 589 Susy Chan, Ph.D.

7. E-business Transformation
What are key characteristics of e-business?
12/6/2018
ECT 589 Susy Chan, Ph.D.

8. Characteristics of E-Business
1. An e-business is an integral part of a business web in which organizational boundaries become more permeable.
Access to e-business systems
Boundary of hardware, software, communications, and users
A web of information systems
2. The role of information
Virtual value chain
Heterogeneous users
12/6/2018
ECT 589 Susy Chan, Ph.D.

9. Characteristics of E-Business
3. Enterprise systems have been widely adopted as the backbone for e-business
Limitation of current enterprise systems
Demand for e-collaboration
4. System integration is more critical than systems development.
Better understanding of inter-organizational behavior and industry value chain
5. Organizational transformation is essential for e-business transformation.
12/6/2018
ECT 589 Susy Chan, Ph.D.

10. e-Business Application Architecture
Business Partners,
Suppliers, Resellers
Distributors,
Supply Chain Mgmt
Logistics
Production
Distribution
Employees
Stakeholders
E-Procurement
HRMS/
ERP
Mgmt Control
Auditing
Finance BI
EAI
CRM
Marketing
Sales
Cust Svce
Selling Chain Mgmt
Customers,
Resellers
12/6/2018
ECT 589 Susy Chan, Ph.D.

11. Internal and External Process Ennoblement
12/6/2018
ECT 589 Susy Chan, Ph.D.

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ECT 589 Susy Chan, Ph.D.

13. E-Business IT Skills Portfolio
12/6/2018
ECT 589 Susy Chan, Ph.D.

14. IT Skills Portfolio Management
Drivers
Rapid technology advancement
Skills Gap; the right mix of skills > the number of hires
Skills acquisition
Skills recruitment, building of skills inventory, and skills acquisition through outsourcing
Skills development
Desired skills requirements, skills enhancement, skills transfer and roles rotation
Skills maintenance
Talent retention and updating skills
12/6/2018
ECT 589 Susy Chan, Ph.D.

15. The Strategy Level Issues: Champion of strategies, CEO’s roles
Leadership positions
Skills acquisition as part of corporate strategies
IT cultures for e-business
Skills:
Strategic planning.
Leadership and governance
Knowledge about technology.
Understanding of e-business webs complexity
Risk management – privacy and security
Legal compliance: Sarbanes Oxley Act
12/6/2018
ECT 589 Susy Chan, Ph.D.

16. The Architecture Level
Issues:
Application architecture
Distributed systems
Infrastructure architecture
Collaboration
Information structuring & architecture
Skills:
Architecture knowledge as part of IT planning skills.
Distributed systems knowledge.
Application architecture and systems integration.
Knowledge about technology standards.
12/6/2018
ECT 589 Susy Chan, Ph.D.

17. The Systems Level Issues: Skills: ERP and Web systems integration
Effective Project management
Process change management
Enterprise systems
Integration of web systems and enterprise systems
Skills:
Deep knowledge in business process (intra- and inter-organizational processes).
Technical knowledge in systems integration.
Vendor and product knowledge.
Application architecture
12/6/2018
ECT 589 Susy Chan, Ph.D.

18. The Project Level Issues: Skills
Process change driven by external demand
Permeable org boundaries
External users and consumers
Complex process
Collaboration
Skills
Deep knowledge in process related to industry value chain.
Deep knowledge in inter-department process.
Change management.
Web-based system development.
Integration of legacy systems, enterprise systems, and web-based systems.
Project management.
Interpersonal and communications skills
12/6/2018
ECT 589 Susy Chan, Ph.D.

19. Tools and Technology Issues Skills Wide-range of tools and technology
New tools and technology
Lack of standardization
Proper education and training
Offshore outsourcing
Skills
Multiple operating systems.
Wireless.
Web services.
XML. Java.
DBMS.Networks.
Client-side programming tools. Server-side programming tools.
12/6/2018
ECT 589 Susy Chan, Ph.D.

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ECT 589 Susy Chan, Ph.D.

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ECT 589 Susy Chan, Ph.D.

22. What Skills Do Companies Need for a Successful Implementation?
Sales, Marketing, Customer Service , Best Practices
B2B
B2C
Process Knowledge
Enterprise program management
Project control
Issue resolution
Risk management
Leadership
Expectation Management
Project Management
Client/Server and Web technologies
Performance / benchmarking
ACD, IVR, CTI technologies
Middleware
routing systems
Technical Knowledge
People, Process,and Technology
Applications Knowledge
Architecture Knowledge
Project Management
Product Expertise
Job analysis and Redesign
Training and documentation
Team building
Stakeholder management
Change Management
Best practices
Industry issues
Industry specific solutions
Industry Knowledge
12/6/2018
ECT 589 Susy Chan, Ph.D.

23. Levels of Challenges
Necessary Skills
Strategy
Strategic planning.
Leadership.
Decision Making.
Knowledge about technology.
Understanding of e-business webs complexity.
Architecture
Architecture knowledge as part of IT planning skills.
Distributed systems knowledge.
Application architecture and systems integration.
Knowledge about technology standards.
Systems
Deep knowledge in business process (intra- and inter-organizational processes).
Technical knowledge in systems integration.
Vendor and product knowledge.
Application architecture
Projects
Deep knowledge in process related to industry value chain.
Deep knowledge in inter-department process.
Change management.
Web-based system development.
Integration of legacy systems, enterprise systems, and web-based systems.
Project management.
Interpersonal and communications skills
Tools and Technology
Multiple operating systems.
Wireless.
Web services.
XML.,Java.
DBMS.
Networks.
Client-side programming tools., Server-side programming tools.
12/6/2018
ECT 589 Susy Chan, Ph.D.