1. Community Advisory Committee Meeting
Operations Update
Community Advisory Committee Meeting
July 10, 2018

2. Performance Report Card
Key Performance Indicator
Standard
May-18
FY18
On Time Performance
≥ 91%
93.0%
91.9%
Excessively Late Trips
≤ 0.10%
0.05%
0.07%
Excessively Long Trips
≤ 5%
4.9%
4.7%
Missed Trips
≤ 0.75%
0.59%
0.74%
Denials
≤ 0 4 14
Access to Work On Time Performance
≥ 94%
94.9%
94.5%
Average Hold Time (Reservations)
≤ 120 73 81
Calls On Hold > 5 Min (Reservations)
4.3%
Calls On Hold > 5 Min (ETA)
≤ 10%
6.7%
16.4%
Complaints Per 1,000 Trips
≤ 4.0
3.4
Preventable Incidents
≤ 0.25
0.18
0.20
Preventable Collisions
≤ 0.50
0.79
0.68
Miles Between Road Calls
≥ 25,000
38,832
35,908

3. Highlights May highlights:
Santa Clarita Region operating contract approved by Board; includes all new Board approved performance standards
Participated in the North Los Angeles County Regional Center – Self Advocacy Group Meeting
Access received a web booking demonstration; pilot project to be implemented in West/Central and Eastern regions this summer