1. GPS Dispatch & Tracking System
SMARTrack®
GPS Dispatch & Tracking System
CONFIDENTIAL MATERIALS This publication is copyrighted. Except as permitted by the Copyright Act, no part of it may in any form or by any electronic, mechanical, photocopying, recording or any other means be reproduced, stored in a retrieval system or be broadcast or transmitted without the prior permission of the DALGlobal Services, LLC. All Rights Reserved.
CONFIDENTIAL MATERIALS
This publication is copyrighted. Except as permitted by the Copyright Act, no part of it may in any form or by any electronic, mechanical, photocopying, recording or any other means be reproduced, stored in a retrieval system or be broadcast or transmitted without the prior permission of the DALGlobal Services, LLC. All Rights Reserved.

2. SMARTrack® Overview Service Management of Aircraft in Real-Time
Dispatch Workstation
Pre-Op Equipment Checklist
Service Detail Screen
Service Completion
Reporting and Billing
Problem Notification
Real-Time Operational Oversight
Audit Capability
2008 © DALGlobal Services, LLC. All Rights Reserved.

3. Service Management of Aircraft in Real-Time
SMARTrack™
Service Management of Aircraft in Real-Time
Designed by Airline people for an Airline operation
Rules specific to operational service standards
Ability to track performance including “give-back”
Online Real-time reports
Delay coding (Root cause analysis), Service Times and Billing
Provides MST and latest cleaning team “Off Plane Time” to ensure adequate boarding time
Manager ability to monitor team locations and service status
GPS Enabled
GPS Tracking based on Service Status
Validation of Team physical location vs. dispatched location
Time stamp validation linked to discrete PDA assigned to specific Team Leader
2008 © DALGlobal Services, LLC. All Rights Reserved.

4. SMARTrack™ Dispatch Workstation
All dispatch functions are handled on a single screen. Available teams are sorted by First In – First Out method.
Only work that is not completed is displayed
Color-coded for instant recognition
At risk assignments
Problem Flights
Call-backs
Red = Work to be done
Yellow = High Priority
Green = Completed
Call-Back
2008 © DALGlobal Services, LLC. All Rights Reserved.

5. SMARTrack™ Pre-Op Equipment Checklist
The Equipment Checklist is linked to the equipment assigned to a specific Team Leader and provides documentation of Pre-Op check completion.
Checklist appears when the Team Leader is first signed into the system
System reminders ensure that all items are verified and will continue to notify the Team Leader to complete the checklist.
Team Leader can not be assigned to a flight until the equipment checklist is completed
2008 © DALGlobal Services, LLC. All Rights Reserved.

6. SMARTrack™ Service Detail Screen
The Service Detail Screen provides the Cabin Cleaning Team Leader with all pertinent information needed to perform the service
Flight Number
Gate Number
Tail Number
Type of Clean
Security Search
Latest Time to Get Off
Team Leader Accepts the assignment, Starts service when boarding the Aircraft, and Completes service in Real-Time
2008 © DALGlobal Services, LLC. All Rights Reserved.

7. SMARTrack™ Service Completion
Service completion is linked to specific requirements.
Team Leader verifies completion of service in accordance with Delta Standards
If a security search is required, the Team Leader also acknowledges completion of the Security Search.
Assignment will not complete without verification
Integrated into SMARTrack™ audit tracking
2008 © DALGlobal Services, LLC. All Rights Reserved.

8. SMARTrack™ Reporting and Billing
How can management utilize the data that SMARTrack™ collects?
Real-time
Team utilization, performance, and efficiency
Service times
Delay reporting
Trend analysis, root cause analysis
Audit tracking
Customer billing
2008 © DALGlobal Services, LLC. All Rights Reserved.

9. SMARTrack™ Problem Notification
The Problem Button is linked to a QA process flow that ensures problem resolution before enabling a team to proceed to the next aircraft.
Team Leader notifies Dispatch of any problem affecting the ability to service the Aircraft
The Team is locked into the assignment and cannot be released to do other work until authorized by the Dispatcher
2008 © DALGlobal Services, LLC. All Rights Reserved.

10. SMARTrack™ Problem Notification
Canned messages are provided for common issues in a pull down menu along with the ability to send custom messages
Team Leader may either highlight a canned message or type a free form message to report a more unique issue.
The Dispatcher will receive a color coded alert that a problem exists with a team.
Teams will receive a notification that the problem is released
2008 © DALGlobal Services, LLC. All Rights Reserved.

11. SMARTrack™ Real-Time Operational Oversight
Managers and Area Supervisors have the ability to oversee the operation via Handheld PDA access.
Team: 1
Team Lead: Carol
Real-Time view of operational information
Location of teams and what they are doing:
See which teams are signed in their area
Work assignment (Service window information)
Accept, start & end times
Gate, Flight, Tail number, etc.
Team: 1
Team Lead: Carol
2008 © DALGlobal Services, LLC. All Rights Reserved.

12. SMARTrack™ Audit Capability
Includes evaluation of Cabin Appearance and Security Search proficiency evaluations.
System allows tracking of Supervisor/Manager audits
Provides a proven measurable quality assurance process
Addresses team and individual performance based on a proficiency evaluation
Integrated into SMARTrack™ audit tracking
2008 © DALGlobal Services, LLC. All Rights Reserved.

13. SMARTrack™ is deployable NOW
Real-time
Team utilization, performance, and efficiency
Service times
Delay reporting
Trend analysis, root cause analysis
Audit tracking
Customer billing
“Right-size” the operation through the collection of unbiased, historical information
Manufacturing equipment ordering lead times and T1 Line installation notwithstanding, SMARTrack is deployable now.
SMARTrack is capable of receiving automatic real-time flight information from Delta RES/OSS. This “Future State” data feed will require support from DT to implement.
The DGS SMARTrack™ technology is already developed and successfully deployed in our US Airways hub cabin cleaning operation in Philadelphia.
2008 © DALGlobal Services, LLC. All Rights Reserved.

14. SMARTrack™, the best technology solution Successfully deployed
Why DGS SMARTrack®
SMARTrack™, the best technology solution
Successfully deployed
Dispatch
Accountability/Audit capability
Customized report generation
Ongoing data/staffing analysis
Billing
2008 © DALGlobal Services, LLC. All Rights Reserved.

15. For further information contact:
DALGlobal Services
(01)
2008 © DALGlobal Services, LLC. All Rights Reserved.