2. I. Conflict
A difference that prevents agreement

3. II. Myths All conflict is bad All conflict can be resolved
Conflict resolution is about everyone winning.

4. III. Types of Conflict
Resources
Styles
Perceptions
Expectations

5. A. Resources Conflict over limited things. an object a person
a position

6. how to put toilet paper on
B. Styles
Conflict over how people do things.
how to drive
how to put toilet paper on

7. C. Perceptions Conflict over how people see things. Optimist:
Finds the bright-side
Trusts people
Pessimist:
Assumes things will go wrong
Doesn’t trust people
for fun or keep track of score?

8. D. Expectations
Conflict over what people think you and others should do
Make good friends
Don’t hang out with people you’ve got homework
Get your homework done
Go to bed on time
Get all A’s
Take harder classes

9. IV. Conflict Management Styles
Google “Conflict Resolution Questionnaire”

10. IV. Conflict Management Styles
Avoid
Accommodate
Compete
Compromise
Collaborate

11. IV. Conflict Management Styles

12. 1. Avoid You lose – they lose or win
Not working toward your goals or their goals.
You lose – they lose or win
It doesn’t matter to you as long as you can stay out of conflict
Cons:
-You don’t get what you want.
-You keep them from knowing how you feel.
-Builds resentment
Pros:
-Good to avoid trivial conflict
Ex: You don’t mention your date to your sister, so she just takes the car.
*PASSIVE AGGRESSION

13. Passive Aggression
Avoiding the conflict but engaging in indirect expression of hostility
You lose but feel better about losing– they lose or win
Pros:
-Sometimes it feels good to get secret revenge
Cons:
-You don’t get what you want.
-You keep them from knowing how you feel.
-You will destroy all your relationships.
Ex: You don’t mention your date to your sister, and you put a rotten egg in the car.

14. 2. Accommodating You lose – they win
Helping others get what they want.
You lose – they win
Pros:
-It’s good to let others have their way sometimes.
-You’re may be considered a nice person
Cons:
-You don’t get what you want.
-You’re may be considered a pushover
-Builds resentment
Ex: You tell your sister that you’ll clean the car for her so she can go to her movie.

15. 3. Competing You win – they lose Making conflict about you winning.
Pros:
-You have a good chance of getting your way
-Can inspire hard work
Cons:
-You don’t care about what others want
-People may either not want to engage with you or conflict may get nasty
Ex: You race to the car and drive off, leaving sister behind in tears.

16. 4. Compromising Everyone wins a bit and loses a bit
Finding a middle-ground where everyone can partially get what they want.
Everyone wins a bit and loses a bit
Pros:
-Everyone is kind of happy.
Cons:
-No one got everything they wanted
Ex: You go on a shorter date and get the car home in time for sister to go out after movie.

17. 5. Collaborating You win – they win
Working together so that everyone gets what they want.
You win – they win
Cons:
-Time-consuming
-Both parties have to be willing.
-Not always a clear solution
-Requires a lot of creativity
Pros:
-Everyone wins.
-Everyone is happy.
Ex: You and your sister drive to go take grandma’s car that she isn’t using so that you both have cars.