1. Certification Production of statistics ISO 20252 Statistics Sweden
WG-Quality meeting
Heather Bergdahl

2. Background – Certification ISO 20252
ISO Market, opinion and social research
Swedish government – follow-up of quality, matter of trust
Bidding for tenders – quality statement on adherence to common business standard
Standardisation work on methods and tools
Stat Sweden’s quality managment system - a minimum level of quality
ES Code of Practice (ES CoP) – means of implementing

3. Correspondence – ES Code of Practice
Source: Quality Assurance Framework of the
European Statistical System

4. ISO 20252 - requirements Client focus
General order in planning and documentation
Transparency and traceability
Checklists
Validation of results
Testing of questionaires

5. A six year process Training of staff
Setting up network of quality coaches
Screening of 200 statistical products
Supplementing Process Support System
Setting up organisation of internal quality auditors
Establishing a Quality Manual
Completing 5 major development projects

6. Major Projects – development and implementation
Disclosure control – methods and tools
Validation of coding process – common tool and working routines
System for Telephone Interview Monitoring
Estimation of Variance where lacking
Pretesting of questionaires – clear strategy and structure

7. Initial experiences and lessons learned
Useful with an existing standard to lean on
Importance of top management focus aided by the Swedish government
Could have been better to have standardisation in place beforehand
Easy to be too optimistic about the timeline

8. Later on… Advantages / benefits Possible disadvantages /impairments
Certain obvious deficiencies addressed
Higher degree of general order in production
Increased awareness of need for quality assurance
Quality audits are very useful in promoting the standard
Possible disadvantages /impairments
physical action only
attitude of the mind
The letter of the law versus the spirit of the law e.g. validation, understanding issues for product quality
Certification and follow-up revisions have been relatively lenient so far
Prevalency of the standard in Sweden, among government authorities, and availabity of sufficient expertise to certify

9. TAck!
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