1. Private Victory to Public Victory79

2. The Maturity Continuum
Trust
Trustworthiness 80
Private Victory to Public Victory

3. The Emotional Bank Account
Video
The Emotional Bank Account 82
Private Victory to Public Victory

4. The Emotional Bank Account
Deposits
Seek first to understand.
Show kindness, courtesy, respect.
Keep promises.
Be loyal to the absent.
Set clear expectations.
Apologize.
Give feedback (“I” messages).
Forgive.
Withdrawals
Assume you understand.
Show unkindness, discourtesy, disrespect.
Break promises.
Be disloyal, badmouth.
Create unclear expectations.
Be proud and arrogant.
Give no feedback or evaluate character (“you” messages).
Hold grudges. 82
Private Victory to Public Victory

5. Skill Result Attitude Private Victory to Public Victory 84

6. Habit 7
Sharpen the Saw
137

7. Video
Sharpen the Saw 7
137
Habit
Sharpen the Saw

8. Habit 7: Sharpen the Saw 7
138
Habit
Sharpen the Saw

9. Habit 7—Principle Paradigm
To maintain and increase effectiveness, we must renew ourselves in body, heart, mind, and soul.
Result
Behavior 7
139
Habit
Sharpen the Saw

10. Ineffective: I focus only on getting the golden eggs.
Habit 7—Paradigms
Ineffective: I focus only on getting the golden eggs.
Effective: I nurture the goose that lays the golden eggs. 7
139
Habit
Sharpen the Saw

11. xQ Tells You…
“I plan activities that allow me to continuously improve my performance.”
34% 7
139
Habit
Sharpen the Saw

12. The Four Dimensions 7
140
Habit
Sharpen the Saw

13. Physical
Assume you’ve had a heart attack in the last month. How would you approach exercise and nutrition? 7
141
Habit
Sharpen the Saw

14. Social / Emotional
Assume that everything you say about people will be heard by them. How might you choose your words differently? 7
142
Habit
Sharpen the Saw

15. Mental
Assume your knowledge and skills will be obsolete in two years. What new learning avenues would you explore? 7
143
Habit
Sharpen the Saw

16. Assume you have a year to live. What legacy would you want to leave?
Spiritual
Assume you have a year to live. What legacy would you want to leave? 7
144
Habit
Sharpen the Saw

17. The Weekly Compass 7 145 Run three days Dinner with friends
Finish art book
Take walk on parkway 7
145
Habit
Sharpen the Saw

18. Teach to Learn 7
146–147
Habit
Sharpen the Saw