1. Using Graphical Score Reports in C 4 Click on the screen or press the right arrow key ( ) on your keyboard to view the next slide. Press the left arrow key ( ) to go back to the previous slide. There is no audio accompanying this presentation Copyright © 2009 Biddle Consulting Group, Inc.

2. This presentation is provided as part of our commitment to serving our clients Please send comments or suggestions to info@c4test.com CritiCall® is a registered trademark of Biddle Consulting Group, Inc. 800-999-0438

3. What is a Graphical Score Report? Graphical Score Reports provide score data visually using bar graphs so that candidates scores can be compared more easily On the Graphical Score Reports longer bars equal better performance

4. Click on the Graphical Score Report link in the C4 Administrators Program You open the Graphical Score Report feature from the C4 Administrator's Program

5. This is what appears when you open the Graphical Score Report feature

6. In this example we had clicked on the Last Name header and the candidates were sorted alphabetically by their last name Hint #1: You can re-arrange the list of candidates by clicking on the header of the column you wish to sort (such as clicking on Last Name) You can also sort by Identification Number, First Name, or Registration Date if you wish

7. You can limit the candidates to be shown in the list by: the time frame in which test takers registered the first time they took the C4 test; and/or who tested within a specified time frame; and/or who tested using a specified AutoTest code; and/or who took a specific test. Hint #2: You can limit the candidates who appear in the list using the Candidates to be Listed choices above

8. After you have chosen how you want to limit the data, you must click on the Update List button to apply that limit. Then, only those who were specified will remain. In this example, we selected only those whose registration date is between 4/29/09 and 6/15/09. Note: You do not need to click on Update List if you do not limit names (See Administrators Manual for more details about this option) 4/29/09 6/15/09

9. You can individually select each of the candidates whose scores you wish to view graphically Choosing candidates who will appear in the report The scores of only those candidates who are checked will appear in the report

10. You can also click on the Check All button if you wish to select all of the candidates in the list Click on this button to select all of the candidates on the list

11. You should decide which scores you want to view for the selected test takers using the Report Options pull-down menu from the following choices Best Scores: Highest score ever achieved for each test by each selected test taker (This is the default) Best Scores within Selected Test Dates: Highest score ever achieved within the specified time period for each test by this test taker (You must set the time period in the Candidates to be listed portion in this dialogue box) First Scores: The scores from the first time the test taker took each test Latest Scores: The scores from the latest time the test taker took each test The default selection is Best Scores

12. If you wish to see other than the best scores that test takers obtained, use the pull-down menu to choose another option Decide which scores you want to view for the selected test takers using the Report Options pull-down menu from the following choices Best Scores: Highest score ever achieved for each test by this test taker Best Scores within Selected Test Dates: Highest score ever achieved within the specified time period for each test by this test taker (You must set the time period in the Candidates to be listed portion of this dialogue box) First Scores: The scores from the first time the test taker took each test Latest Scores: The scores from the latest time the test taker took each test

13. Choose the AutoTest Code for the scores you wish to view graphically

14. Once the candidates and AutoTest Code have been selected, click on the Continue button to view the graphical report

15. Candidates Names Test scores shown graphically – longer bars equals higher scores Color-coded legend to show what test each section of the colored bar represents This is an example of the graphical report chart that appears after you have chosen the AutoTest Code and test candidates

16. Important Note In order for cutoff scores to appear in the Graphical Score Report, you must set the cutoff scores using the Set Cutoff Scores feature in the Administrators program Please see the Setting Cutoff Scores presentation for more details on this

17. You can sort by the Test Takers overall score Example of scores sorted from high score to low score Select this option to sort by descending overall scores

18. You can also alphabetically sort by the Test Takers names Example of alphabetically sorted score list A B C D E F G H I J K … Select this option to sort alphabetically by last names

19. Select this option to include the scores of test takers who passed all of the tests in the AutoTest Code (This is the option that employers use most often when using C4 for hiring purposes) Select this option to include the scores of test takers who did not pass all of the tests in the AutoTest Code (This option is generally not used when choosing those to be considered for hiring) Select this option to include the scores of the Job Experts who validated this AutoTest Code (This option is not used when choosing those to be considered for hiring)

20. In our experience… Many employers find it beneficial to consider only those candidates who have passed all of the required tests in the AutoTest Code –Those who fail one or more tests may have difficulties in those areas if hired –Those who fail one or more tests are more likely to need additional supervision and training if hired

21. The next section of this presentation provides information about creating printed versions of the Graphical Report

22. Select this option to include the chart shown to the left in the printed report Select this option to include a table that contains the candidates test scores in the printed report The option to include phone numbers and/or email address in the printed report will only be active if at least one test taker who took the chosen AutoTest Code provided that information

23. Click here to create a report to be printed

24. Example of Report to be Printed Score table Score Chart Day and time report was generated AutoTest Code name Note: First row in the score table shows the cutoff scores you have set for each of the tests

25. Example of Report to be Printed when only those who passed all of the tests in the AutoTest Code was selected as an option

26. To print the graphical reports you must open the print function from your browser's File pull- down menu; or you can press the P and Ctrl keys at the same time to open the printer function on your computer If the report requires more than one page when printed, cutoff-score information will appear on each of the additional pages Printing the Graphical Score Report

27. If you need assistance or more information Technical Support – 800-999-0438 ext 127 Sales – 800-999-0438 ext 150 Other Assistance – 800-999-0438 ext 151 Or email info@C4test.com C 4 (CritiCall® for Contact Centers) is a product of Biddle Consulting Group, Inc. 193 Blue Ravine Road, Suite 270, Folsom, CA 95630 CritiCall® is a registered trademark of Biddle Consulting Group, Inc.

28. We hope this presentation has been helpful to you Please call us at 800-999-0438 or email us at info@c4test.com if you have comments or suggestions about this presentation; or if there are other presentations you would like to see in the future Copyright © 2009 Biddle Consulting Group, Inc.