1. But what are you telling me?
I Hear What You Say…
But what are you telling me?

2. Have you ever heard anyone say, "His actions spoke so loudly I couldn't hear what he said?"

3. Not necessary….really!!

4. Why is it important???
Less than 35% of the social meanings is actually transmitted by words.
65% of it is conveyed through non-verbal channel.
According to the social anthropologist, Edward T. Hall, in a normal conversation between two persons, less than 35% of the social meanings is actually transmitted by words.
So, at least 65% of it is conveyed through the body (non-verbal channel).

5. In the gamut of the non verbal…..

6. Facial Expressions

7. Kinesics

8. Tone of Voice

9. Posture

10. Gestures

11. Eye Contact

12. Attire

13. Personal Space

14. Haptics

15. Sound Symbols

16. Silence

17. Adornment

18. How do we get it right?

19. Get out of the autopilot mode

20. Respect Personal Space

23. Responding to others’ nonverbal cues

24. Be aware of your own self