1. Innovative Public Services Group
Agenda at IPSG I primarily focused on gaining input to the MTP process
From:
EGPA, Study group on PA performance
Session on sustainability reporting in PA
COM DG Admin – checklist on PA reform

2. The IPSG subgroups Learning Team on CSM
Meeting at Statskontoret 16 September - National approaches to Customer Satisfaction Measuring
CSM event in Lithuania 18 March 2010
The CAF Expert Group
4th CAF Users Event postponed
Meeting in Oslo 28 September
LT on reduction of administrative burden
6th meeting, 20 October, Vienna

3. The IPSG MTP-process Priorities perceived as ”broad”
Request for intermediate level between priorities and activities
discussion on WP launched
Follow-up of the present MTP
Inventory of previous IPSG Studies
Input expected from the subgroups on their future activities
Input from EGPA on performance in PA received

4. Tentative IPSG activities in WP - The continuity dimension
A performing public administration
Common Assessment Framework
CAF Event 2010?
CAF Action Plan implemented
Quality Conferences
- Guidelines on 6QC, 2010
An administration serving the citizens
Customer Satisfaction Management
- CSM Event, March 2010
- Assessment of LT, June 2010
Reduction of adm burdens
A sustainable PA

5. Tentative IPSG activities in WP - The innovative dimension
A performing public administration
Improved performance orientation
Development of AEVAL methodology
- Survey: Performance assessment in EU 27
PA Reform
-LT:s or workshops on PAR Checklist
An administration serving the citizens ?
A sustainable PA
Sustainability Reporting in PA
- Development of PA sectoral addendum to GRI guidelines

6. IPSG II – 17-18 November, Malmö
MTP: Work programmes
6 QC
OECD GOV
EIPA: Comparative study on horizontal government cooperation