1. Inter-Aide
Employee orientation

2. Agenda
Understanding the need for Inter-Aide, your Employee Assistance Program
About Homewood HealthTM?
What is Inter-Aide?
Who is eligible?
Services overview
Confidentiality
To get help
Inter-Aide services are provided by Standard Life in association with Homewood Health™, a trusted Employee Assistance Program (EAP) provider who has been offering services since 1979.
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3. The Need for Inter-Aide: Support
When life gets complicated…
In your relationships—as a couple, as a parent or at work
In your ability to manage all your personal and professional responsibilities
Challenges can escalate and cause other problems
You can call Inter-Aide,
your Employee Assistance Program

4. About Homewood Health™
Canadian EAP provider since 1979
Leader in mental health and addiction services
Standard Life’s business partner for Inter-Aide services
1,200,000 employees and family members covered in Canada
Over 3,500 counsellors across Canada
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5. What is Inter-Aide? Voluntary and confidential
Short-term and “solution-focused” counselling
24/7 help line (365 days)
Available by phone, online and in person
Access to a network of specialists for a wide range of problems
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6. Eligibility Who is eligible? Employees Immediate family:
Spouse or common-law partner
Children, or children of spouse or common-law partner
Eligible family members for up to three (3) months following the death of the insured employee
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7. Counselling Inter-Aide counselling network
Multidisciplinary team of psychologists, social workers, registered therapists, etc.
Counselling available to match the diversity of the Canadian population
Professional counsellors:
Doctorate or master’s degrees
Minimum of five (5) to seven (7) years of experience
Member of a professional association
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8. Inter-Aide can help with
Family matters: relationship issues, youth or parenting issues, blended family challenges
Couple issues: such as relationship issues and separation/divorce
Work-related problems: professional burnout, stress, career orientation and job dissatisfaction
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9. Inter-Aide can help with
Personal/Mental health problems: depression or anxiety, grief, bereavement, isolation, anger, low self-esteem
Addictions: compulsive gambling, alcohol and drug abuse
Health problems: such as chronic illness and pain
And more
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10. Work-Life Balance Services
What are Work-Life Balance Services?
Professional assessment, information and coaching on a wide range of issues
Support to prevent everyday challenges from escalating into more serious life or health problems
Specialists listen and offer customized information and resources to help with each specific situation
Access by phone
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11. Work-Life Balance Services
Family Support Services
Childcare and Parenting / New Parent Support
Practical advice for new moms and dads
Transitioning back to work
Childcare resources, e.g., sourcing daycare options
Children with special needs, e.g., autism or requiring additional support
Elder and Family Care
Homecare advisory service, e.g., options for maintaining a relative’s ability to live independently in their own home
Qualified eldercare professionals
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12. Work-Life Balance Services
Family Support Services
Relationship Solutions
Coaching on relationship and/or communication challenges
Couple relationship resource tool kit
Tips on resolving conflict and differences to enhance your relationship with your partner
The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license)

13. Work-Life Balance Services
Health and Wellness
Smoking Cessation
Addresses physical and psychological dependence and initiates foundations for successful behaviour change
Nutritional Counselling
Learn healthy eating habits to improve weight and energy and manage disease
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14. Work-Life Balance Services
Personal Resources
Career Planning / Workplace Issue Counselling
Job concerns and conflicts with colleagues or supervisor
Time management
Financial counselling
Establishing a budget
Debt resolution
Legal advisory service
Finding a helpful and affordable lawyer
Guidance on separation or writing a will
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15. Work-Life Balance Services
Personal Resources
Pre-retirement Planning
Assessment of psychological, emotional and financial needs in preparation for retirement
Shift Worker Support
Keeping sleep patterns and other health issues on track
Keeping family relations harmonious
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16. Inter-Aide as an Online Resource
Online educational resources
Health Library
Childcare and Eldercare Resource Locators
Newsletters
E-Learning Courses
Accessed through
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17. Inter-Aide as an Online Resource
E-Learning courses:
15 for employees
Taking Control of Anger
Taking Control of Stress
Taking Control of your Career
Taking Control of your Mood
Foundations of Effective Parenting
Taking Control of Job Loss and Transition
Embracing Workplace Change
Responsible Optimism
Resolving Conflict in Intimate Relationships
Stop Smoking: Get your Life Back!
Preparing for your Retirement
Resilience: Facing Life’s Challenges with Courage and Conviction
Taking Control of your Money
Taking Control of Alcohol Use
Respect in the Workplace
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18. Online Member Services
Go to
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19. Online Member Service
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20. Online Member Service
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21. Online Member Service
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22. Online Member Service
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23. Online Member Service
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24. Online Member Service
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25. Online Member Service
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26. Online Member Service
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27. Online Member Service
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28. Accessing Inter-Aide Inter-Aide appointment process
Immediate support for crisis situations
First appointment booked or call-back within 24 hours
First session offered within three (3) business days
Ability to match according to preferences, modality of counselling, location and issue presented
The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license)

29. Confidentiality
Employee participation as well as the content of the discussions with the counsellor are confidential information
Appointments are arranged to preserve anonymity
A professional code of ethics is followed
Files are securely kept on Homewood HealthTM premises
If required, information is released only upon employee’s informed, written, legal consent (exceptions: children at risk, risk to self or others, subpoena)
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30. Providing Feedback We value your feedback.
You can help us improve our services:
Call the confidential help line services
Notify us of any concerns about the Inter-Aide service
Provide your comments through our Client Satisfaction Survey
The Standard Life Assurance Company of Canada ©2014 Standard Life (images reproduced under license)

31. Providing Feedback Please remember:
Inter-Aide is a voluntary and confidential service;
Standard Life cannot:
- obtain or provide confirmation regarding whether someone did or did not call the help line
- disclose personal information
Homewood HealthTM will investigate any issues raised by employees using the services and will provide them with feedback.
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32. Getting help Help is available Canada-wide 24 hours a day,
7 days a week
Confidential help line
Secure website
standardlife.ca/eap
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33. Questions / comments
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