1. Approach 1

2. Infrastructure Maturity Roadmap to Real Time Infrastructure (RTI)
December 7, EITM Overview Copyright © 2007 CA

3. A Phased Approach Needs analysis helps identify requirements, priorities & solutions
December 7, EITM Overview Copyright © 2007 CA

4. A Phased Approach Needs analysis helps identify requirements, priorities & solutions
December 7, EITM Overview Copyright © 2007 CA

5. Case Study 5

6. Making it work!
Global Command Center (GCC) - CA Global Command Center is the Information Technology division supporting the corporation and over 18,000 users worldwide in over 150 offices.  
PCs supported: 27,000+
Network Devices: 40,000+
Production Servers: 1,300+
Data Centers:  5
Data Center locations: Islandia, NY: Lisle, IL.: Ditton Park, UK: Sydney, Australia: Hyderabad, India
Mainframes: 4 IBM, 20+ LPARs, 15k MIPs
Voice/Data Circuits:  1,500+
Phone Systems: 150+
Routers: 300+
Switches: 465+
Array Storage: 400 TB
December 7, EITM Overview Copyright © 2007 CA

7. GIS Command Center
December 7, EITM Overview Copyright © 2007 CA

8. December 7, 2018 EITM Overview Copyright © 2007 CA

9. December 7, 2018 EITM Overview Copyright © 2007 CA

10. Global Information Services Annual Report 2007
ROI
Productivity
Increase IT productivity by $49,000 per 100 users
Increase end user productivity by $173,000 per 100 users
15 staff per shift reduced to 2
Stability / Efficiency
Reduce server downtime incidents by 75%
99.5% uptime for CA.COM
99% of events filtered or fixed automatically (1.8 million events per month processed)
25% of events automatically corrected within 5 minutes
Cost Savings
Reduce cost of downtime related to systems by 80%
Reduce cost associated with service desk calls and application downtime by 90%
30% reduction in total service desk cost
VOIP implementation saved $1.5M annually
Global Information Services Annual Report 2007
December 7, EITM Overview Copyright © 2007 CA

11. Benefits Increase end-to-end service visibility & availability
Reduce downtime
Reduce Mean-time-to-repair
Reduce cost associated with
Learning
Deployment
Management
Service Desk Calls
Increase customer satisfaction
Increase focus on Strategic, Business aligned initiatives
December 7, EITM Overview Copyright © 2007 CA

12. Questions 12