1. mi-World Keeping Your World Safe
HBS mi-World
mi-World Keeping Your World Safe

2. mi-World Keeping Your World Safe
mi- World User Guide
Hello and welcome to mi-World. This guide takes you through the basics of how to use mi-World ~ simply click the HBS logo in the top left hand corner of each screen to move through the Guide
Each of the slides showing screenshots has animations on them to show you how the system works for you, keep clicking the logo to see each of them
mi-World Keeping Your World Safe

3. mi-World Keeping Your World Safe
mi- World Index Page
If you prefer to go straight to a topic then please click any of the following:
Accessing Your mi-World
Receiving a Document
Picking up messages on your mobile phone
Sending a Document
Sending a Message
View Your Timeline
Additional Help
Otherwise please click the logo to continue sequentially
mi-World Keeping Your World Safe

4. mi-World Keeping Your World Safe
Accessing Your mi-World
The first time you go into mi-World it will be from the inviting you to use it
Every time your Adviser sends you something you will receive an with a link to your mi-World in it
mi-World Keeping Your World Safe

5. mi-World Keeping Your World Safe
Accessing Your mi-World
You may need to go to your mi-World in between communications from your Adviser
If so you can go to the website ( then please follow these instructions:
mi-World Keeping Your World Safe

6. Accessing Your mi-World

7. mi-World Keeping Your World Safe
Receiving a Document
The next slide shows how you receive and read any documents you are sent
mi-World Keeping Your World Safe

8. Receiving a Document

9. mi-World Keeping Your World Safe
Picking Up Messages on Mobile ‘Phones
When your Adviser sends alerts, to say something has happened on your mi-World, you receive an
If you pick this up on your mobile phone there is an option in the message to open mi-World on your ‘phone
The following slide shows how that works:
mi-World Keeping Your World Safe

10. Picking Up Messages on Mobile ‘Phones

11. mi-World Keeping Your World Safe
How to Send a Document
When you need to send a document to your Adviser the next slide shows how to do that and the automatic that is produced to let them know you have sent it
There are two ways to do this the first way we will look at is sending documents that are in the “mi-World Services” menu e.g Mortgages
mi-World Keeping Your World Safe

12. How to Send a Document

13. mi-World Keeping Your World Safe
How to Send a Document
If you want to send a document that is not necessarily related to any of the topics on “mi-World Services” menu then you can send it by following the example on the next slide
mi-World Keeping Your World Safe

14. How to Send a Document

15. mi-World Keeping Your World Safe
Sending Messages
As you will have seen when you send a document you can also send a message with it but what if you only want to send a message?
Messages, like Documents can be about a particular topic (e.g Mortgage) or a general message and are exactly the same as Documents. Firstly, general messages:
mi-World Keeping Your World Safe

16. How to Send a Message

17. mi-World Keeping Your World Safe
Sending Messages
So now let’s look at sending a message relating to one of the topics in the “mi-World Services” menu. In this case a mortgage
mi-World Keeping Your World Safe

18. How to Send a Message

19. mi-World Keeping Your World Safe
Your Timeline
The “Timeline” gives you, in chronological order, all that has happened on your mi-World. This allows you to see exactly what has happened and let’s you click on any events to see the full details
mi-World Keeping Your World Safe

20. Timeline Feature

21. mi-World Keeping Your World Safe
Additional Help to Use mi-World
As well as this Guide there is also a more comprehensive User Guide in your mi-World
The following slide shows you how to access it
mi-World Keeping Your World Safe

22. Additional Help to Use mi-World

23. mi-World Keeping Your World Safe
That’s it for this overview. We hope you find using mi-World simple and beneficial as well as giving you the comfort that it is keeping your personal details safe
mi-World Keeping Your World Safe