1. Challenges to Managing
Ethics
Rules and principles that define right and wrong behaviour
Increased emphasis on ethics education seen in university and college curriculums
Increased creation and use of codes of ethics by businesses currently
Learning Objective #4
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

2. Challenges to Managing
Workforce Diversity
The mix of people in organizations in terms of gender, race, ethnicity, disability, sexual orientation, age, demographic characteristics such as education and socio-economic status
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

3. Challenges to Managing
Globalization
Management in international organizations
Political and cultural challenges of operating in a global market
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

4. Challenges to Managing
Managing in an E-Business World
The work performed by an organization using electronic linkages to its key constituencies
E-commerce: the sales and marketing component of an e-business
Categories of E-businesses
E-business–enhanced organization
E-business–enabled organization
Total e-business organization
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

5. Exhibit 1.8 Categories of E-Business Involvement
E-Business–Enhanced
Organization
E-business units within
traditional organization
Total E-Business
Organization
Organization ’
s entire
work processes revolve
E-Business–Enabled
around e-business model
Organization
E-business tools and
applications used
within traditional
organization
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

6. Challenges to Managing
Customers
Customers have more opportunities than ever before
Delivering consistent high-quality service is essential
Managers need to create customer-responsive organizations
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

7. Challenges to Managing
Innovation
“Nothing is more risky than not innovating”
Doing things differently, exploring new territory, and taking risks
Managers need to encourage all employees to be innovative
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

8. Challenges to Managing
Knowledge Management
The cultivation of a learning culture where organizational members systematically gather and share knowledge with others in order to achieve better performance
Learning Organization
An organization that has developed the capacity to continuously learn, adapt, and change
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

9. Exhibit 1.9 Learning Organization vs. Traditional Organization
Chapter 1, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada