1. Community Advisory Committee Meeting
Operations Update
Community Advisory Committee Meeting
September 11, 2018

2. System-wide Performance Report Card
Key Performance Indicator
Standard
Aug-18
FY19
On Time Performance
≥ 91%
92.2%
93.1%
Excessively Late Trips
≤ 0.10%
0.10%
0.06%
Excessively Long Trips
≤ 5%
3.8%
3.9%
Missed Trips
≤ 0.75%
0.66%
0.63%
Denials
≤ 0% 1
Access to Work On Time Performance
≥ 94%
95.9%
96.4%
Average Hold Time (Reservations)
≤ 120 85 78
Calls On Hold > 5 Min (Reservations)
5.5%
4.9%
Calls On Hold > 5 Min (ETA)
≤ 10%
11.2%
8.5%
Complaints Per 1,000 Trips
≤ 4.0
3.8
3.5
Preventable Incident Rate
≤ 0.25 *
Preventable Collision Rate
≤ 0.50
Miles Between Road Calls
≥ 25,000
*data not final

3. Highlights
Agency and contractor staff attended a hands-on training session at Braille Institute
Awarded Miguel Mejia of the West-Central region the Superior Service Award during the August 27th board meeting
Implemented new transportation coordinator at Olive View Medical Center
Marking and Tethering Training was conducted at the Eligibility Center