1. NARUC Winter Committee Meetings February 2015
LIFELINE: Where do we stand with the reforms and what's next? A rural perspective
NARUC Winter Committee Meetings
February 2015

2. Initial Enrollment: Let the Experts Handle It
Social service agencies are in the best position to enroll Lifeline customers
Reduce potential for ineligible Lifeline customers
Coordinated enrollment increases efficiency
Permit ETCs to focus on telecommunications
Rural ETCs are spending more money on Lifeline administration per subscriber than they are receiving in reimbursements
Retain privacy in small communities

3. Audit Findings: Education is Key to Compliance
Audit findings generally occur because staff managing the Lifeline program don’t know/understand the rules
In person trainings and workshops
Guidance communicated in the language of the intended audience

4. USAC Recertification: A Step in the Right Direction
Reduces the burden on small carriers by taking on the responsibility
High de-enroll/return rate
Many people don’t know USAC
Letter and form not in “clear, easy to understand language”
Work with industry/social service agencies to enhance the process

5. Tanea Davis Foglia
John Staurulakis, Inc.