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The Ombuds Office We provide confidential, impartial, informal and independent problem-solving, conflict resolution and consultation services to any member.

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Presentation on theme: "The Ombuds Office We provide confidential, impartial, informal and independent problem-solving, conflict resolution and consultation services to any member."— Presentation transcript:

1 The Ombuds Office We provide confidential, impartial, informal and independent problem-solving, conflict resolution and consultation services to any member or groups within the RIT Community. Examples of Concerns: Academic difficulty Issues of fairness Problems with university services Interpersonal conflicts Harassment or discrimination Policies and procedures

2 The Ombuds staff Joe Johnston, Ombudsperson
Lee Twyman, Associate Ombudsperson Dawn Sullivan, Program Coordinator

3 Four pillars of the Ombuds office
Independent Confidential Impartial Informal

4 What types of conflicts does the Ombuds office hear about?
Performance Merit Annual review ratings Insubordination Performance Improvement issues Job description Personal Religious beliefs Political beliefs Environment Inequality - expectations Not given tools to be effective Fiscal Pay Benefits Relationships Bullying Trust Communication Respect/treatment

5 Common tools of our office
Negotiation Mediation/facilitation Coaching Consultation Referrals Shuttle Diplomacy Policy/procedure review

6 We will… Listen to an individual’s or group’s concerns and issues
Explore all issues impartially Help individuals and groups explore and analyze options, strategies, and steps for resolution Facilitate various dispute resolution processes, such as information gathering, informal inquiries, informal mediation, and negotiation Explain and inform individuals about relevant policies, procedures, and resources that might help in moving toward resolution Coach individuals through the conflict resolution process

7 We do not… Have administrative decision making authority
Advocate for either side or position in a dispute Participate in formal grievances or other formal processes Provide legal or psychological counseling, but can refer individuals to on- and off-campus resources Due to the informal nature of the Ombuds Office, sharing a concern does not constitute formally notifying the university about an issue. However, we can assist and refer individuals to those formal RIT resources.

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