1. Out of Hours General Practice
Commissioning a Service for South Tyneside for 2016 and Beyond

2. Out of Hours Services
If you urgently need to speak to, or see, a General Practitioner when your usual practice is shut (weekday evenings to and weekends Friday to Monday 08.00)
The answer phone message at your usual practice directs the caller to ring NHS111 (provided by North East Ambulance Service)

3. Current Out of Hours Service Model
Access through NHS 111 service
Telephone Assessment by GPs-Northern Doctors Urgent Care (NDUC)
Centre Visiting - GPs (NDUC) seeing patients at South Tyneside Hospital
Home Visiting- GPs (NDUC)
NDUC Extended Services, e.g. paramedic support

4. Developing a New Model Does the current model need to be changed?
What do you like about the current system?
What do think could be improved?
Do additional services need to be considered?
How can we improve the use of existing services, such as the Acute Care Team?
How will future developments effect the procurement of a new Out of Hours Service?

5. Things to Consider Acute Care: As Current Model Additional Options:
Role of new Acute Hub
Additional Options:
Bank Holiday, Weekend or Evening Reviews
End of Life Care
‘Comfort’ Telephone Calls
Routine General Practice:
Extended Hours
Onward Referrals i.e. 2WW, Physiotherapy, Podiatry
Investigations: X-rays, Blood Tests, Microbiology
Develop Integrated Working with In-Hours General Practice

6. Next Steps Patient Survey - your thoughts and ideas
Locality Visits Workshops with Groups
Develop a Model for the Out of Hours Service
Implementation

7. Questions to Answer What do you like about the current system?
What do think could be improved?
What additional services would you like the OOHS to provide?