1. International

2. The Welcome Center Berlin, 01.02.2018 Ayten Doğan

3. History of the Welcome Center => The idea stemmed from findings of a working group of state secretaries called „working group growing city“ (2013 – 2014) => Study on welcome structures, ordered by the Commissoner for Integration and Migration (2014) => Development of the concept throughout 2014/2015; decision of the senat in December => August 18th 2016: The Welcome Center was opened

4. The team of the Welcome Center
The Welcome Center consists of 5 consultants 1 public relation officer 1 coordinator 1 the head of the Center

5. Services of the Welcome Center
orientation counseling
legal advise regarding alien and social law
support by filling in forms (social benefits, child benefits)
counseling regarding:
− acess to the labour market
− education and advanced training
−occupational choice
−founding of a small business
− recognition of qualifications from abroad
− Berlin hardship fund

7. Team and partners of the Welcome CenterI

8. Virtual service
Homepage: important information for new Berliners in nine languages (
Online-advise to questions directed at
counseling within social media structures (projekt „ new in Berlin“ with minor; french, english, polish, arabic facebook groups)
Facebook und Twitter Account

9. Visitors of the Welcome Center
There is an average of 110 visitors per week (opening hours: 15).
20 % are from the EU
40 % are third states citizens (students, artists, cases of familiy unification, people seeking a job etc)
40 % are refugees
questions from abroad
group counseling
contact point for NGOs, volunteers and other advise centers

10. Thank you!
Kontakt
Senatsverwaltung für Integration, Arbeit und Soziales
Ayten Dogan;
Beauftragter des Senats von Berlin für Integration und Migration
Potsdamer Straße 65, Berlin
Telefon: