1. Unity Connection 7.0 Service Management TOI
EDCS –
Radha Radhakrishnan

2. Agenda Demo Overview Service Types Server Roles
Server Role Manager (SRM)
Troubleshooting
References

3. Demo

4. Overview

5. Overview System Startup: OS starts Servm Servm starts:
Status only services
SRM
Base services
SRM activates:
Role based critical services
Optional Services

6. Overview – Contd… System shutdown: OS stops Servm Servm stops:
Status only services
SRM
Base services
SRM deactivates:
Role based critical services
Optional Services

7. Service Types

8. Service Types Status Only: Base Services:
Displayable from the serviceability web pages
Can be started/stopped only through CLI
Started by servM during system startup
E.g. Connection DB, Serviceability, SRM
Base Services:
Can only be started/stopped through serviceability pages
Services not controlled by SRM
E.g. License server, Admin, Db Event Publisher

9. Service Types – Contd … Critical Services: Optional Services:
Services critical for the given server role
Activated by SRM
Can only be started/stopped through the serviceability pages
E.g. CuCsMgr, CuMixer, CuNotifier, CuMTA
Optional Services:
Services that can run on one or more servers in the cluster
Can be activated/deactivated/started/stopped through the serviceability pages
E.g. CPCA, IMAP, SMTP, Digital networking and VUI services

10. Server Roles

11. Server Roles Primary: Secondary: Idle: DB Master
All critical services started
Secondary:
Writes to UnityMbxDb1 on the primary
Critical services CuCsMgr and CuMixer started
Critical services CuNotifier and CuMTA deactivated
Idle:
Server is deactivated – does not take calls
All critical and optional services are deactivated

12. Server Role Manager

13. Server Role Manager Role Based Service Activation: Primary
Critical services
Includes CuMixer, CuCsMgr, CuNotifier, CuMTA
All optional services that are not deactivated by admin
Secondary:
Includes CuMixer, CuCsMgr
Most optional services that are not deactivated by admin
Idle:
All critical and optional services deactivated
Only admin and serviceability service

14. Troubleshooting

15. Troubleshooting
Using the admin console, check the status of the services as shown below:
utils service list
Can also get service status through the serviceability pages
Check Server Role Manager (SRM) logs for service issues.
/var/opt/cisco/connection/log/diag_CuSrm_*.uc
Use logs to check if role activation has been successful.
For servm details, look into /var/log/active/platform/log/servm*.log files

16. References

17. References Connection 7.0 Redundancy FFS – EDCS-595006
Connection Server Role Manager (SRM) FDS – EDCS –
Connection 7.0 Cluster/Redundancy TOI – EDCS
ServM and Serviceability in-depth overview – EDCS
Integrating with serviceability framework - EDCS
Muster Service Manager TOI – EDCS

18. Q&A