1. CASE STUDY: Conrad Hotel, Seoul, Korea
BRAND: Conrad Hotel - international brand of luxury hotels and resorts owned and operated by Hilton Worldwide. 17 locations globally.
SCENTING OBJECTIVES:
Create positive first impression among guests
Increase hotel ratings
Elevate customer service and customer experience
SCENTING PROGRAM DESIGN:
Hotel lobby with AQ570 appliances
SCENT: Patchouli
RESULTS:
Hotel management and guests are pleased with the scenting program. The elegant fragrance differentiates the hotel from its competitors in the luxury market.
12/8/2018
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