1. SDCL Future is Now Wiki: Guiding Staff Towards Our New Vision
Polly Cipparrone, Training & Web Services Manager
San Diego County Library
May 6, 2009

2. What is the SDCL Future is Now Wiki?
A virtual means for the RFID implementation team to connect staff with resources to inform, shape, train staff for SDCL’s post RFID and marketplace future.

3. Why This Wiki for SDCL?
Reduce miscommunications about project and changes among staff.
Central repository for information.
Sometimes information does not filter down to all staff.
Provide anonymous, trusted mechanism for staff questions and dialog during these changes.
Enable ability to ask the questions they might be afraid to ask their supervisor specifically.
Inform staff about successes at pioneering library systems who have preceded us.
Provide resources for staff to help in developing and implementing these changes in their branches.
Share SDCL branch pilots work in shaping service changes.

4. A Resource for All of Us
Staff—photo idea: waitress; drive-up photo

5. How did we get here? Reassessed Need for Original Eureka Project
Conceived & Developed New Project
Introduced and Launched to Staff
Talked with SDCL management and supervisors.
Listened to what questions were.
Considered my strengths within the organization and how I might be of service to furthering Admin’s goals.
Eureka “strategic” thinking – leading from any position.

6. SDCL Future Is Now
Private wiki for SDCL and selected project vendor communication
Participatory – solicit for content
Refer to wiki in all-library communications to cross-advertise content.
Open for 2 way dialog with staff
RFID Launch
New Equipment
New Floorplans
New Processes?

7. SDCL Future Is Now continued
RFID Launch
New Equipment
New Floorplans
New Processes?
What will our jobs look like?

8. SDCL Future Is Now Comments section
Provides staff ability to question what is being presented; discussed.
Helps staff to “find a reason” to participate in Social Networks”

9. What did we receive along the way?
Barriers – myself: risks of switching projects: “should do” core competencies; “committed to” doing original
Decider – could justify need for wiki more than the core competencies
Flexibility – the right project at wrong time – we’re in a new world order
Unexpected benefits – way to get staff’s feet wet into other technologies – real world uses of, reasons to become interested in wikis
Expected Issues – requires tending and creativity to help keep the wiki in others’ minds

10. The Road Ahead… Strategically “Advertise” Wiki content
Wiki-only project announcements
Staff Contests
Contributors Representing other “voices” in SDCL
s, newletters
Solicit for content from other staff
Talking with Staff to Encourage Comments Participation on Wiki

11. What’s in it for you? Trained, informed staff
Central information source for information about the project.
Staff feedback/surveys; informal discussions.
Staff participation
Management referencing the wiki and/or promoting it to other interested project managers.

12. What’s in it for us within the community?

13. Polly Cipparrone: polly.cipparrone@sdcounty.ca.gov
Thank you!
For More Information:
Polly Cipparrone: