1. (Student Support and Development Service)
Student Welfare
Service
(Student Support and Development Service)
Julie Boggon

2. Where Are We? 1st Floor Percy Gee Building (Students’ Union)
Monday – Friday 10:00 a.m. to 4:00 p.m.

3. What Do We Do? We offer practical: Information Advice
Guidance and Support
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4. Who Are We? Student Welfare Officers:
General welfare
Accommodation
International
Home/EU finance
Assisted by team of support staff

5. General Welfare Referral service Appeals/advocacy/mediation
University/ULSU support services
External support services
E.g. legal advice
Appeals/advocacy/mediation
Critical incident response

6. Accommodation University Accommodation: Appeals Sub wardens
E.g. room transfers
Sub wardens
Personal issues/noise/anti-social behaviour
Safety/security
Mediation
AO 1st
If unhappy with response OR discuss poss options 1st = to us
AO = facts of situation
Us = reasons, policies, objective 3rd party/represent student in appeals etc
Safe/secure – SW training crime prevention
Links to local PC/ students can meet informally
Mediation – intervene re informal complaints/harassment

7. Accommodation Private landlords: Pro Bono Clinic Community liaison
Contracts
Mediation
Noise/anti-social behaviour
Pro Bono Clinic
School of Law
NOT legally qualified!!!

8. International Students
Immigration
Current visa queries
Immigration options after studies
Working during study
Regulations
Family
Families working rules, coming to uk – grad etc
Visa Rules for doctors

9. International Students
Cultural adjustment
Hospitality Schemes:
HOST/FOSSIL
Family:
Childcare/schooling
Chaplaincy ‘Expressions’
ELTU
Finance issues
Expressions = family activity session, 1 hour a week stu/staff partners and/or children to meet others
Host UK/fossil leicester
Settling in/area/acclimatisation study methods
ELTU

10. Finance (Home Students)
Funding
Advice on income maximisation e.g.
Loans/grants/bursaries
State Benefits/Tax Credits
Banking issues
Fees
Advice re: eligibility for student loan/NHS Bursary

11. Finance (Home Students)
Budgeting/Money Management
Hardship
Hardship fund applications
Emergency loans
Charity/Trust Fund information
Debt
Advice/support negotiating with creditors

12. Other University Support Services: Making Connections
Student Development/Careers
AccessAbility
Healthy Living Service
Counselling
Mental Wellbeing

13. Students’ Union Education Unit Elected Officers Clubs/societies
Academic appeals
Elected Officers
Academic/Welfare/International
Clubs/societies
Nightline
Safety Bus
Accommodation

14. Enjoy your studies and don’t forget: We are here to help!!